Seán O'Connell Email & Phone Number

Cork, Ie

Cork, County Cork, Ireland

Provides onsite tech support in the local (Cork office) along with being responsible for remote support for all EMEA sites. Responsible for asset management, refreshing equipment for current users, providing equipment for new starters, or recovering stock from terminated Employees. Maintains a detailed record of stock on the Service DeskMaintains a sufficient stock, ensuring that equipment never runs out. Communicating with other departments/vendors to fulfill orders.Responsible for Educating users on new software/technologies employed by the firm.Assists with Projects such as creating a video for in-house promotion for the “Virtual Tech Bar.” Proficient with working with Azure/Exchange & Active Directory.

Cork, County Cork, Ireland

Provides onsite tech support in the local (Cork office) along with being responsible for remote support for all EMEA sites. Responsible for asset management, refreshing equipment for current users, providing equipment for new starters, or recovering stock from terminated Employees. Maintains a detailed record of stock on the Service DeskMaintains a sufficient stock, ensuring that equipment never runs out. Communicating with other departments/vendors to fulfill orders.Responsible for Educating users on new software/technologies employed by the firm.Assists with Projects such as creating a video for in-house promotion for the “Virtual Tech Bar.” Proficient with working with Azure/Exchange & Active Directory.

Cork, County Cork, Ireland

Provides onsite tech support in the local (Cork office) along with being responsible for remote support for all EMEA sites. Responsible for asset management, refreshing equipment for current users, providing equipment for new starters, or recovering stock from terminated Employees. Maintains a detailed record of stock on the Service DeskMaintains a sufficient stock, ensuring that equipment never runs out. Communicating with other departments/vendors to fulfill orders.Responsible for Educating users on new software/technologies employed by the firm.Assists with Projects such as creating a video for in-house promotion for the “Virtual Tech Bar.” Proficient with working with Azure/Exchange & Active Directory.

Little Island, County Cork, Ireland

Responsible for taking in customers faulty goods, and either attempting to repair on the spot or booking devices into the store. Responsible for managing stock, updating database to represent what stock is available to hand and what stock is faulty.Dealing with customers who have issues with purchases, and attempting to find a suitable solution.Responsible for hitting monthly targets, either selling stock, or selling services provided by LoveTech

Cork Metropolitan Area

Responsible for managing any issues that crop up during the working day, catering to a staff of over 90 people.Able to troubleshoot and offer assistance to clients both in the office or out on site.Responsible for maintenance of company hardware, upgrading PCs, maintaining printers, assembling workstations, organising monitors for employees.Responsible for the new hire process, setting up workstations, profiles, conducting the ICT induction.Designed presentations for new softwares, then presented to the entire office.Researched solutions to problems unique to our environment and helped created a knowledge base for the firm.

Cork

Work from home interacting with customers to offer technical assistance.Responsible for own work ethic and adhering to schedule.Able to show good problem-solving skills working in a solitary environment.Developed a good knowledge of all Apple products.Able to maintain a high customer satisfaction record, with many surveys at 100%Able to adapt to high stress situations that have multiple problems and reach a satisfactory outcome.Processing customer’s online requests

Bachelor Of Arts - Ba, Information Technology, 2Nd Class Honours Grade 1

Activities and Societies: Events Rep For the SÁMH Society (2017-2018)Final Year Project titled - “Investigating the impact Covid-19 had.

Plc, Journalism In The Digital Age, Distinction

Activities and Societies: Editor Creating College MagazineThis Course involved studying modules such as Research skills, Desktop.