Sean Odipo Email & Phone Number

New York, NY, US

New York, New York, United States

• Conducted a thorough assessment of client data, analyzing and evaluating information to develop tailored service plans, resulting in a 10% increase in client wellness and access to necessary services.
• Facilitated over 15 client development workshops and meetings, strengthening client-agency relationships and increasing program engagement by 25%.
• Executed weekly inventory assessments, appraising supply levels, and recommending replenishments or reductions based on needs; distributed supplies to guests following company protocols.

New York City Metropolitan Area

• Spearheaded strategic CRM implementation and new country expansion projects, delivering actionable insights to the leadership causing a 25% increase in business growth and a 20% boost in operational efficiency.
• Analyzed market research and developed Go-To-Market strategies for new business opportunities, facilitating market entry and scalable impact.
• Initiated stakeholder interviews and feature-tested 12 CRM software applications, leading the development and implementation of CRM requirements that enhanced sales integration and improved operational excellence by 25%.

New York, United States

• Led strategic projects in CRM implementation and new country expansion, presenting actionable insights to the leadership team, driving business growth and operational efficiency.
• Conducted market research and developed Go-To-Market strategies for new business opportunities, facilitating market entry and scalable impact.
• Developed and implemented CRM requirements through stakeholder interviews, feature-testing 12 CRM software applications, ensuring sales integration and operational excellence.

Albany, New York Metropolitan Area

• Launched the development and implementation of a lead generation strategy, yielding 10 new business meetings daily and a 25% increase in sales growth, enhancing client acquisition in consumer-based services.
• Enforced branch operational policies and procedures, ensuring compliance with regulatory requirements and hitting a 40% reduction in branch audit findings.
• Oversaw the monitoring and analysis of branch cash flow, attaining a 95% accuracy rate in vault, ATM, and till appraisals, elevating the performance of a team of 4 associates.

Albany, New York Metropolitan Area

• Processed 50+ customer transactions daily, including account servicing, loan payments, check cashing, and accurately balancing cash drawers and ATMs with a 98% error-free rate.
• Promoted bank products and services, contributing to a 15% increase in service utilization by educating clients on offerings and encouraging use of online and mobile banking tools.
• Delivered outstanding service to over 100 lobby, drive-thru, and phone customers weekly, maintaining a 95% customer satisfaction score through efficient and personalized interactions.

Albany, New York Area

• Resolved an average of 25 IT Help Desk requests daily, utilizing active listening skills and technical expertise to quickly troubleshoot issues and minimize downtime.
• Collaborated with faculty and professors to provide field user support, troubleshooting technical issues, and ensuring smooth technology integration in classrooms and research environments.
• Facilitated tech installations, including software and hardware configurations, ensuring seamless setup and functionality of IT equipment across various campus locations, resulting in enhanced productivity and.

Albany, New York Area

• Coordinated logistical operations for 10 daily events, leveraging technical proficiency to enhance operational efficiency and achieve a 95% client satisfaction rate.
• Advised and supported 50+ clients on hosting meetings, collaborating with production and maintenance teams to enhance customer experience by 25%.
• Administered comprehensive safety protocols and risk management strategies, generating a 25% reduction in incidents and guaranteeing a secure and successful event experience for over 500 attendees.

Kenya

• Organized and maintained 100% compliance of marketing department documents in alignment with Isuzu's Information Life Cycle Management policy, ensuring accurate and timely record-keeping.
• Managed inventory of over 500 marketing merchandise items, triggering reordering processes to ensure stock levels remained optimal and supporting timely distribution for promotional events.
• Oversaw the customer vehicle demonstration program, coordinating an average of 20 vehicle demos per month, which contributed to a 10% increase in lead generation and customer engagement.

Albany, New York Area

• Collaborated with a team of six to conduct a comprehensive semester-long case study on risk analysis, focusing on identifying and mitigating cybersecurity threats.
• Assessed risks and evaluated controls related to cloud services, identifying potential vulnerabilities and recommending enhancements to strengthen security measures.
• Contributed weekly research insights, delivering presentations to Ernst & Young facilitators that showcased findings and proposed strategies to address identified risks.

Kenya

• Revised and corrected pre-qualification proposals and expressions of interest, ensuring accuracy and alignment with project requirements to enhance client approval rates.
• Partnered with technical and systems departments to coordinate the purchase and installation of software and hardware, optimizing operational efficiency and ensuring smooth system integration.
• Facilitated the analysis of monthly bank statements and revised financial reports, ensuring accurate accounting of all company expenses and inventory, contributing to improved financial oversight.

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Science - Bs, Business Economics

Activities and Societies: - Mens Club Soccer - African Student Association - Spellman Award Recipient

High School Diploma

Activities and Societies: - East Africa Model United Nations Ambassador - Student Body President - Student Body Vice President - Mens.