Sean O'Neill Email & Phone Number

Mountlake Terrace, Washington, United States

• At Premera, we challenge convention, do the right thing, and work together. As a member of the Enterprise Content Management team, I work with a team of 12 engineers to administer our IBM platforms (FileNet, CMOD, MQ.
• Upgraded eFax system from OS2012 to OS2022 VMs, flawlessly migrating 100+ inbound eFax numbers, which receive 7 million pages every year
• Created a cybersecurity council within the… Show more At Premera, we challenge convention, do the right thing, and work together. As a member of the Enterprise Content Management team, I work with a team of 12.
• Created a cybersecurity council within the team to offer more focused oversight of our cybersecurity policy requirements
• Led a subset of the team to reduce external penetration test results by 100% in 2024 Show less

Bothell, Washington, United States

• As an IT consultant at ISOutsource, I provided Trusted Advisor services to a diverse range of clients, focused mainly in the architectural and engineering space. Consultants are technically minded individuals who are.
• Re-engaged with a number of under-served clients
• Primarily responsible or a significant team member of four top 50 ISOutsource clients
• Mentored junior staff members in internal and external communication techniques
• Consistently maintained 6-figures in direct billable year on year, three years in a row
• Consistently exceeded utilization goals by 10% for nine months

Bothell, WA

• Systems engineers are the backbone of our field teams. As an engineer, I am responsible for designing, implementing, and troubleshooting software,computer systems and networks in small to medium (5-150 endpoints).
• Successful on-prem AD/file server to AzureAD/SharePoint migration
• Three successful Intune deployments
• Multiple successful Office 365 Advanced Threat Protection deployments
• Successful MFA deployment for a 100-user… Show more Systems engineers are the backbone of our field teams. As an engineer, I am responsible for designing, implementing, and troubleshooting software,computer systems and.
• Successful MFA deployment for a 100-user organization Show less

Bothell, WA

• As a field technician, I bridge the gap between remote- and field services. I can and do handle a wide variety of issues, from end user support to network and server maintenance and upgrades. I also act as a mentor and.
• Rolled out 36 replacement workstations to users while maintaining a high quality customer experience; came in ahead of… Show more As a field technician, I bridge the gap between remote- and field services. I can and do.
• Rolled out 36 replacement workstations to users while maintaining a high quality customer experience; came in ahead of schedule and under budget
• Successfully grew my schedule and client list
• Maintained high performance and developed the necessary habits to get promoted within six months Show less

Bothell, WA

• My position is highly integrated within our technical staff to support our clients externally and our field agents internally. On any given day, I may work on a report about server health, change a password for an end.
• Provide IT implementation and support services to over 600 client companies
• Maintain and update internal documentation
• Routine server maintenance and reporting
• Remediation of RMM alerts for client systems
• Interact with our field agents in a support capacity

Bellevue, WA

• Deploy and manage laptop and desktop OS images
• Provide remote help desk support for end users of every level
• Duties include acting as customer primary contact, dispatching of client requests into support tracking system, and providing technical support to resolve end user needs
• Install, configure, and troubleshoot software and hardware for desktops, peripherals, laptops, mobile devices, networks, and servers
• On-site equipment deliveries, deployment, and troubleshooting