Sean Pearson Email & Phone Number

Boise, Idaho Area

Train personnel on the use of ServiceNowCreate reports for managers and team dashboardsIdentify new data points for more informational metrics

Greater Seattle Area

Troubleshoot and repair hardware and software for 250+ end users and 130+ stores Train new personnel and manage shift schedules for the Service DeskConfigure and deploy new user desktop/laptop hardware, software, and peripheralsWrite and update troubleshooting and technical documentationRemotely support vendor installation of hardware for new and/or relocated storesCreate and manage user accounts in AD and Exchange Coordinate with engineers and specialized technicians to correct outagesDiscover and share better practices to reduce downtime

Lakewood Wa

Trained personnel on the use of programs such as QCS, P6, and Construction PartnerImplemented software to improve tracking and workflowScrubbed computers for an increase in stability and performance Repaired several HP printers and plottersSet up sales of vehicles to private buyers and auctionsBuilt and preserved a new company website from the ground up

Bothell Wa

Adapted to indoor mapping team quickly and was promoted from operator to the quality control team within four monthsProvided a team of more than 125 Proprietary Software Operators with the materials to complete their duties on a daily basisWorked closely with global Google teams to resolve escalations quickly and efficientlyFrequently met with team members to adjust operating procedures to reflect updated standards and varying mapping scenarios Recorded common mistakes to assist operators in achieving a 0% error rate

Drove a program from start to finish on twelve characters, three environments, and over fifty assets to create a playable video game in eight monthsLearned Hero Engine through online tutorials to become the inhouse expertDeveloped and ran funding campaigns on behalf of the companyPoint of contact for private and corporate investors

Coordinated over eighty hours of troubleshooting to correct more than thirty computer system faults saving the Navy over $250,000 Received a Navy Marine Corps Achievement Medal for skills as training supervisor which lead to the division’s 100% advancement to Second Class Petty OfficerAssumed the duties and responsibilities as a Second Class Petty Officer in the absence of the LPO to continue operations until a replacement was assignedOrganized and sustained the rotation of thirty personnel for 24 hour watch cyclesAssigned weekly timetables for quality control spot checks on maintenance yielding zero discrepancies in a two year durationStood armed deck watches performing identification and bag checks to verify entryInspected vehicles of vendors and contractorsSecurity team for duty section Ranked the highest rated technician over three years for casualty repair and troubleshootingModerated weekly meetings to educate thirty personnel on safety and maintenance related topics resulting in 100% certification