Sean Palm Email & Phone Number

Perth, Wa, Au

Floreat, Wa, Au

• Conducting a structured research project in a team of five to develop innovative strategies for attracting and retaining young professionals, aligned with AIM WA's mission and values.• Our findings will be presented as actionable recommendations, offering insights into engagement and positioning strategies tailored to this demographic.

Docklands, Victoria, Au

• Delivered exceptional customer service, supported sales through product knowledge and visual merchandising, and collaborated with teams to enhance the shopping experience.• Managed challenging customer situations with professionalism, striving for positive resolutions.• Demonstrated strong interpersonal communication, efficiency, adaptability, and the ability to excel in fast-paced environments.• To date, I have received 73 customer reviews. 70 out of 73 reviews have rated my service a 9/10 or 10/10.• In FY23, I received the highest customer satisfaction rating in my department, and the 2nd highest store-wide.• Experienced in luggage, homewares, and menswear.Customer Reviews:• "Polite, helpful and really an outstanding representation of the store."• "I felt very welcomed. He was awesome."• "Outstanding customer service and knowledge."• "Provided a genuine interaction which isn't common."• "An attentive sales consultant and is respectful and polite. His service was at a high standard."• "He helped us in any way he could. Offered us options and was so polite and accommodating."

Perth, Wa, Au

• Led the 2024 re-establishment of the Curtin Marketing Association.• Led a team of 19 committee members, fostering a collaborative, supportive, professional, and respectful team culture. • Oversaw general club management and strategy, including the marketing, budgeting, events, and PR functions.• Ran 7 events and worked with industry to communicate 10+ internship opportunities with students.• Liaised with academics, industry professionals, faculty staff, and fellow students to run beneficial activities for the marketing student community.• 342 membership sign-ups in 2024, a 407% increase from 2022.• Consistently demonstrated integrity, responsibility, commitment, and generosity, always going above and beyond to support others.

Perth, Wa, Au

• Creating content and copy for social media accounts, including LinkedIn and Instagram.• Maintaining the club's TidyHQ website platform.• Designing and preparing marketing collateral, including branded merchandise, posters, and slide decks. Liaising with print houses and merchandise suppliers, with a keen focus on sustainable alternatives.• Facilitating stalls and representing the club at promotional events.

Perth, Wa, Au

• In 2023, I was one of the co-founders of the Sustainable Collective at Curtin (SCC), a student-run sustainability club at Curtin University. During my time as Secretary, I was responsible for:• Club administrative tasks, including CMS administration, file management, spreadsheeting, and organising meetings.• Fostering effective communication within the club and with external stakeholders.• Recruiting new committee members and conducting interviews.

Bentley, Western Australia, Au

• Worked within the Centre for Learning Partnerships on Curtin Credentials.• Developed an internal communications plan and wrote copy for communications.• Designed visually compelling brochures, documents, posters, and slide decks using Adobe InDesign, Microsoft PowerPoint, and Word.• Recommended external marketing strategies.• Conducted an in-depth market scan of the short-form learning industry.• Liaised with central marketing teams to update website tiles.

Perth, Western Australia, Au

• Worked with the National Business Development Manager to assist with B2B lead generation.• Designed slide decks, applying the company's style guide.

Dallas, Tx, Us

• Obtained a Certificate III in Retail in 2020 as part of a school-based traineeship. • Demonstrated competency with: Assisting with customer difficulties, building customer relationships and loyalty, working effectively in a team, and selling to the retail customer.

Bachelor Of Advanced Commerce (Honours), Marketing And Finance

Mobility Grant, Singapore

Atar Design, Applied It, Economics, Chinese Second Language, Mathematics Methods, English