Sean Patrick Email & Phone Number

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Overall TPM for Linkedin's Fleet Platform & Automation SRE org. Lead multiple initiatives across the company: from our data centers/ fleet upgrade management strategy to our deployment & maintenance handling/coordination

Sunnyvale, Ca, Us

I ease the path for my engineers to build great things, ensure my stakeholders are happy about things being executed and making sure Linkedin data is reliable for our members to use

Sunnyvale, Ca, Us

Responsible for global product quality and health for Search and Relevancy. Specializing in the diagnosis of complex issues, developing clarity, alignment and momentum leveraging flexible innovative solutions to help structure the product roadmap for both near and longterm solutions. Some examples include:* Major product release - Insure KPI metrics and NPS scores improve utilizing member feedback to see the best outcomes for releases.* Relevancy matching improvements - Add important insight based off real world examples for how relevancy matches can improve overtime using machine learning and natural language processing. Leveraged relationships with Product and Engineering to make sure improvements showed merit based off A/B testing.

1 person consulting shop. Focus areas:- business & mgmt consulting - Startups- VC readiness

Campbell, California, Us

Lead technical and operations officer for a ~50 therapist startup in Campbell, Los Gatos, Santa Cruz, San Diego & New YorkRolled out tele-health video conferencing for all staff, remote billing and invoicing services, improved resiliency availability of website while staff grew from 2 people to 16 in 2020. Perform cost analysts and contract negotiations with tech and insurance companies. Helped grow client referrals by ~70% without having to spend in Ad platforms via community outreach and SEO alone.

Technical Program Manager for a 20 person startup. I coordinated the engineering and product work flows for our CRM platform. As part of this role I acted as liaison to our main partners at GE and GE Digital in making sure our scheduling management and commitments stayed inline based on contractual agreements.Some examples include:* Major releases - Monitor and maintain release schedule to make sure they coincidence with contractual obligations. * Partner Relations - Act as key point of contact with partners a GE to insure that both companies stay on schedule for rolling out features across multiple regions efficiently and also gather important feedback/purpose insightful solution to mitigate any impediments that may interrupt the scheduling.

Los Gatos, Ca, Us

Responsible for maintaining uptime for Netflix's website, streaming, payments and DVD operations. Participated in crisis manager oncall rotation to lead major outage recovery efforts and lead/assisted in planning the prevention of future outages. Held a variety of responsibilities ranging from: • Lead Crisis Situations/Crisis Manager• Incident Reviews/Postmortems• Implementation planning and execution -- Zero trust network planning, HRIT integrations, Atlassian, Migration from Outlook to Google Apps, IT and billing/payments all hosted in AWS • Data Mining• Monitoring Services/Validation: -- Networking (VPC, ctunnels/stunnels, zero-trust traffic managers, wireless/wired, VPN, CDNs) -- SaaS Applications (Google Apps, Atlassian, Service-Now, Automic, ElasticBox, Splunk, Zabbix, DataDog, Workday) • SSL cert• DNS registrations • Deployments in/on: -- AWS, VMware, Puppet, Chef, NetApp and IBM systems -- Website, Database and application releases• Partner Relations

Los Gatos, Ca, Us

• Developed and nurtured cross-functional relationships with 22 of 30 different engineering product groups as well as knowledge management and communications teams. • Identified outage sources and coordinated efforts with internal and external (Amazon, ISPs, hardware manufacturers) engineering resources to communicate issues and resolutions to immediate team and seven outsourced vendor call centers. • Escalated and drove issue resolution in conjunction with internal engineering and more than two dozen external hardware partners. • Gained cross-functional cooperation and integration of various engineering, product, finance, and marketing teams to manage more than two dozen internal and customer impacting projects from concept to completion for global customer service and Tier 3 global support teams. • Collaborated with IT department on internal ticketing (Jira, ServiceNow) and communications (Confluence) systems: performed business analysis, documented requirements, assisted in implementation and training of operations management, Tier 3 team, and lower support tiers.

Los Gatos, Ca, Us

• Acted as key troubleshooter for complex software and hardware issues within Netflix streaming service. • Built and managed customer support research knowledge base. • Developed training materials and educated and mentored new technical research specialists. • Investigated reports of fraudulent activity and assisted security team in creating and improving fraud and loss prevention procedures and countermeasures.

Specialized in global premium sports packages and client consultingEvaluated and analyzed business needs for clients (CEOs, Presidents, VP of Sales of top Fortune 1,000 companies)Managed large accounts and provided on-going support to existing clientsEngaged in on-going prospecting, networking and building of strong relationships

New York, Ny, Us

I helped to manage client's money through all of Morgan Stanley's investment vehicles. By using conservative fixed income and growth strategies we seek to maximize total return and reduce overall risk.As a financial advisor, I focused on long-term strategic planning services based on your life’s goals. Assisted in customize your portfolio to keep up with changes in your personal life and will serve as an essential partner to you along the way.