Sean Patrick Macdonald Email & Phone Number

Marietta, GA, US

Responsible for all R&D initiatives and directing internal and external resources in engineering disciplines of mechanical, control, electrical, and software.

Marietta, GA, US

• Responsible for all start-up initiatives targeting the delivery of a new high growth potential product architecture to the simulation and video gaming industries- including product development, strategic marketing.
• Raised early stage private equity
• Oversaw and directed the design and development of several next generation products:
• Managed the development of prototypes, lead manufacturing preparations, software development and testing
• Lead composition of two patent applications

Newbury, Berkshire, GB

• Responsible for managing day-to-day operations relating to the maintenance and support of numerous, enterprise software products, coordinating efforts from teams in Singapore, Amsterdam, Santa Ana, and Atlanta to.
• 2,500+ escalations resolved - 150 hotfixes, 12 patches, and 6 service packs deployed.
• Personally secured the business of over a dozen companies by isolating and resolving contract-impeding issues ranging from data corruption to product instability.
• Lead effort to standardize Product Support case handling, troubleshooting and problem solving processes and decreased case resolution timeframes by 30%.
• Developed, implemented and managed the software build and validation processes, and the design review process.
• Analyzed enterprise server logic, provided proposal for improvement, and increased overall performance of the server application by over 85%.

Newbury, Berkshire, GB

• Responsible for leading a team of 3 in providing a fast-growing customer base with timely and effective solutions to escalated issues, planning and directing enterprise testing operations, and mentoring and overseeing.
• 500+ escalations resolved – 25 hotfixes, 4 patches, and 1 service pack deployed.
• Designed and coded three utilities for use in product support initiatives decreasing data collection timeframes by 35%.
• Designed, coded and tested over 1,000 code changes in several product applications, which directly contributed to product revenue increases.
• Designed and coded a proprietary load and performance testing tool which generates product performance metrics with 75% less resources.
• Executed unit, integration, regression, load, performance, scalability and stability testing and documented over 1000 defects.

Newbury, Berkshire, GB

• Responsible for leading a team of 4 on all software testing initiatives, design, development and documentation of a test plan, and design of a complete automated test suite.Results:
• Documented over 1000 defects personally while the team documented over 3000.
• Lead team to complete over 400 scripts for the automated test suite, which covered nearly 30% of the identified test cases.
• Lead team to develop a full cycle test plan - defining and documenting over 1900 test cases.
• Created defect documentation processes and procedures for all R&D testing – the processes implemented decreased defect resolution timeframes by 15%.

Irving, Texas, US

• Responsible for leading a team of 2 on engineering support initiatives for three healthcare-related software products in use at several hundred hospitals, the deployment of software update deliverables, and co-managed.
• Resolved over 500 escalations – deployed over 45 software updates.
• Lead the effort to standardize product and engineering support processes reducing case resolution turnaround by 20%.
• Assisted in implementing a software deployment process for the product integration lab which created resource savings of several hundred man-hours annually.

US

• Responsible for engineering support initiatives for a healthcare-related software product in use at several hundred hospitals and home-health agencies, the deployment of software update deliverables, and managed a.
• Developed and distributed hundreds of solutions for clinical management software providing increased product reliability and performance.
• Lead the effort to standardize interoffice support procedures for desktop and network related issues.
• Directed the standardization of product support processes and procedures.
• Developed performance improvements to an automated software update mechanism, which resulted in a 75% improvement for software download and update timeframes.