Sean Patrick Macdonald Email & Phone Number

Marietta, Ga, Us

Responsible for all R&D initiatives and directing internal and external resources in engineering disciplines of mechanical, control, electrical, and software.

Marietta, Ga, Us

Responsible for all start-up initiatives targeting the delivery of a new high growth potential product architecture to the simulation and video gaming industries- including product development, strategic marketing, business planning, and daily operations. Results:• Raised early stage private equity• Oversaw and directed the design and development of several next generation products: • Managed the development of prototypes, lead manufacturing preparations, software development and testing• Lead composition of two patent applications

Newbury, Berkshire, Gb

Responsible for managing day-to-day operations relating to the maintenance and support of numerous, enterprise software products, coordinating efforts from teams in Singapore, Amsterdam, Santa Ana, and Atlanta to provide efficient product support and service, while leveraging and directing available R&D resources.Results:• 2,500+ escalations resolved - 150 hotfixes, 12 patches, and 6 service packs deployed.• Personally secured the business of over a dozen companies by isolating and resolving contract-impeding issues ranging from data corruption to product instability. • Lead effort to standardize Product Support case handling, troubleshooting and problem solving processes and decreased case resolution timeframes by 30%.• Developed, implemented and managed the software build and validation processes, and the design review process.• Analyzed enterprise server logic, provided proposal for improvement, and increased overall performance of the server application by over 85%.

Newbury, Berkshire, Gb

Responsible for leading a team of 3 in providing a fast-growing customer base with timely and effective solutions to escalated issues, planning and directing enterprise testing operations, and mentoring and overseeing product support efforts related to customer case resolution.Results:• 500+ escalations resolved – 25 hotfixes, 4 patches, and 1 service pack deployed.• Designed and coded three utilities for use in product support initiatives decreasing data collection timeframes by 35%.• Designed, coded and tested over 1,000 code changes in several product applications, which directly contributed to product revenue increases.• Designed and coded a proprietary load and performance testing tool which generates product performance metrics with 75% less resources.• Executed unit, integration, regression, load, performance, scalability and stability testing and documented over 1000 defects.

Newbury, Berkshire, Gb

Responsible for leading a team of 4 on all software testing initiatives, design, development and documentation of a test plan, and design of a complete automated test suite.Results:• Documented over 1000 defects personally while the team documented over 3000.• Lead team to complete over 400 scripts for the automated test suite, which covered nearly 30% of the identified test cases.• Lead team to develop a full cycle test plan - defining and documenting over 1900 test cases.• Created defect documentation processes and procedures for all R&D testing – the processes implemented decreased defect resolution timeframes by 15%.

Irving, Texas, Us

Responsible for leading a team of 2 on engineering support initiatives for three healthcare-related software products in use at several hundred hospitals, the deployment of software update deliverables, and co-managed a product integration lab.Results:• Resolved over 500 escalations – deployed over 45 software updates.• Lead the effort to standardize product and engineering support processes reducing case resolution turnaround by 20%.• Assisted in implementing a software deployment process for the product integration lab which created resource savings of several hundred man-hours annually.

Us

Responsible for engineering support initiatives for a healthcare-related software product in use at several hundred hospitals and home-health agencies, the deployment of software update deliverables, and managed a product-training lab.Results:• Developed and distributed hundreds of solutions for clinical management software providing increased product reliability and performance.• Lead the effort to standardize interoffice support procedures for desktop and network related issues.• Directed the standardization of product support processes and procedures.• Developed performance improvements to an automated software update mechanism, which resulted in a 75% improvement for software download and update timeframes.