Community Manager
Current
Freelance
As a Discord community manager, I provide specialized support for brands and projects that lack the internal resources and expertise for fostering and maintaining healthy communities on Discord. This includes the technical configuration and setup for the Discord server and bots, developing community policy and procedures, finding and managing community moderators, collecting and analyzing community sentiment and feedback, and escalating critical community input to inform companies’ PR strategies. My specialties include the gaming and web3 industries.Some notable communities and accomplishments include the following:• Yostar Games: Mahjong Soul (2019 – Present): Configured the Discord server to support an international Japanese and English speaking community from launch to the present day, increasing member retention by 8 percentage points utilizing Onboarding.• Yostar Games: Revived Witch (2021 – 2023): Designed and hosted a variety of contests and events to stimulate community engagement, answered questions and participated in the community from game launch to end of service.• NetEase Games: Onmyoji (2018 – 2023): Organized fanfiction and fan art community events driving hundreds of submissions of user generated content with a community of more than 20,000 members.• Soulbound: (Apr. 2023 – Present): Optimizing server security while working directly in Linear to create action items from community feedback.• AIMG Corp: Sexy.ai (2023 – 2024): Developing innovative policies to provide maximum community freedom for posting NSFW content within Discord guidelines while managing community feedback projects.• Author of Best Practices for Running and Moderating Stage Channels https://discord.com/blog/running-moderating-discord-stages-best-practices • Author of Setting up Your Discord Server – How to Get Started, for Discord Community Resources https://discord.com/community/getting-set-up