Sean O'Connell Email & Phone Number

Millbury, MA, US

Assist with the training functions of large-scale system, virtual training via WebEx.

• Worked with multiple clients to develop organizational plans and training curriculums
• Created organizational plan to grow business and managed resource plan
• Advised client on training curriculum for multiple roles within their organization
• Worked with client to develop building process, including; vendor management, employee sourcing and supply chain discussions, surveying plans, and other activities
• Assisted with initial business plan for new surveying company (helped with Geographic search, competitor analysis, and business recommendations)

Wilmington, MA, US

Los Angeles, California, US

Los Angeles, California, US

I work closely with Business Development teams, developing relationships with potential clients to define business cases to support their learning and development needs. Endpoint Learning works with Customers like Dell/EMC, VISA, Mercedes Benz and AWS to give them the assistance with their training needs,We can address all your learning and development.

Hanover, MD, US

I work with clients in a variety of industries to identify training needs and design curriculum plans that include learning solutions in critical areas such as instructor led training, eLearning, performance support, webinars, etc. I work with an internal teams as well as the client project teams to identify training needs and develop curriculum for.

Round Rock, Texas, US

• Manages and owns development of curriculum and/or programs through the assessment of requirements, design, development and execution of best fit education solutions for EMC Global Services (field), their partners and.
• Instated peer review cycles for course development which improved development time from 60 to 50 days
• Formalize process for Instructor Lead, Online Instructor Lead, and Video Instructor Lead courses to utilize same content, cutting development time in more than ½
• Manage cross functional discussions with stake holders, including Delivery, Operations and New Product Readiness teams

Round Rock, Texas, US

• Managed product training requirements for EMC engineering globally. Directed cross functional international teams from the customer’s perspective ensuring product quality and user friendliness. Developed new and.
• Achieved an increase in the customer satisfaction by 15% by implementing new training structure within engineering groups
• Increased revenue by 130% in the combined domestic and international markets by marketing our training assets and ability to the global customers
• Provided leadership of cross functional teams on large scale complex programs and projects supporting the long-term goals and objectives of multinational organizations

Round Rock, Texas, US

• Managed product releases from development through end of life cycle ensuring customer satisfaction and was responsible for the maintenance and enhancement of 29 internal software applications.
• Increased customer satisfaction metrics by 15% by implementing content review cycles with stakeholders
• Decreasing service call volume by 8% and increased product quality index by 10% by instituting product development changes based on external input
• Directed the efforts of EMC cross functional leadership teams and third party stakeholders in the development and definition of critical program elements

Round Rock, Texas, US

• Responsible for both regional and other high profile Corporate accounts. Handled volatile customer issues ensuring prompt resolution and restoration of customer confidence and satisfaction with EMC products and services.
• Oversight of customer support program execution
• Integrated customer and EMC business needs with technical requirements to efficiently resolve customer issues
• Generated additional sales opportunities by positioning EMC solutions while enhancing / protecting EMC product image and trademark
• Interfaced with customers on behalf of EMC senior management through either written communications or face to face conferences

Round Rock, Texas, US

Designed, developed, and delivered training on EMC equipment globally. Scheduled the activities of a team of 8 highly performing international technical instructors. Responsible for the logistics involving the movement of EMC equipment worldwide to ensure a quality training experience for international custom support personnel.

Mba, Technical Management

Bachelor Of Science (Bs), Electrical Engineering