Sean Reed Email & Phone Number

Chicago, IL, US

Columbia, Maryland, US

• Developed and maintained workflows to maximize internal efficiency and reporting in Asana and Power BI, reducing time to implement programs by 50%
• Created online help documentation for onboarding and product support guides, leading to a 40% reduced ticket volume
• Launched Project Management Offices for clients, teaching and documenting best agile practices, resulting in a 25% reduction in program delays and a 70% reduction in cost overruns

London, England, GB

• Led and coached a remote team of 7 CSMs, covering 15MM with a focus on F100 organizations, achieving 50% YoY growth leveraging a servant leadership and coaching mindset for a B2B SaaS startup, acquired
• Created Voice of the Customer internal program to better understand client needs and challenges, leading to better-informed success criteria, prioritization in our product road mapping, and over 15 published client.
• Delivered complex, functional, and highly visible leadership, coaching, and innovation programs to EZRA’s largest accounts including Comcast, Logitech, Sony, McDonald’s, and Kraft Heinz, achieving 0% churn
• Worked cross-functionally to define product vision and requirements, and allocate resources needed to build and ship a product from proof of concept through launch

London, England, GB

London, England, GB

• Responsible for project managing from the close of sale to launch, all the way through program wrap up. Collaborate and manage information flow with key stakeholders across the business to incorporate user feedback in.
• Key day to day relationship contact for client stakeholder. Providing effective, clear and proactive first level service to prospective and existing Fortune 100 clients.
• Execute the production and delivery of client reporting needs using programs such PowerBI, Excel and R.

Ann Arbor, Michigan, US

• Managed a team of 2 Product Specialists to define, optimize, A/B Test, and mitigate project hurdles, increasing measurement output by more than 250%, contributing to the effectiveness and reliability of our AI neural.
• Collaborated with Tech Team to build product roadmaps, managed backlog of requests, and worked hands-on with end users to prioritize upcoming features to ensure meaningful and regular releases for a biotech start-up
• Troubleshoot and document client issues for a highly technical, software and hardware product, maintaining our SDLC

East Lansing, Michigan, US

East Lansing, MI, US

• Assist and organize multiple Ag and BioTech PhD candidates with their thesis projects
• Lead teams in field work, soil sampling, and plant health analysis
• Lab work, using an elutriator, centrifuge, fume hoods, and prepping chemical mixtures
• Organizing greenhouse work, watering schedules along with record keeping