Sean Rourke Email & Phone Number

Boulder, Co

Assist with scheduling, supervision of team members as well as with the day-to-day flow of the department. Maintain attractive Front End displays and support the regional Front End vision. Support the Front End Team Leader and Associate Team Leader(s) to ensure smooth operation of the Front End Team. Ensure a positive company image by providing courteous, friendly, and efficient service to customers and Team Members.--Responsibilities--• Provide excellent customer service and address needs of customers in a timely and effective manner.• Surprise and delight the customers with excellent customer service.• Actively manage work flow on the front end, manage customer flow, and report performance and policy issues to the Team Leader and Associate Team Leader.• Help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team Leader• Establish and maintain a positive work environment that supports a high Team Member morale.• Communicate and maintain Team Member safety and security standards.• Supervise and delegate tasks to Front End Team Members.• Assist in training of new Team Members, utilizing learning checklists and training materials.• Support national, regional, and store programs.• Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.• Open and close department according to established procedures.• Oversee team and resolve difficult customer situations.• Assist with interviewing• Determine break schedule and ensure all necessary breaks are given.• Communicate team concerns to the Team Leader and Associate Team Leader.• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.• Operate and sanitize all equipment in a safe and proper manner.

Boulder, Co

• Provide excellent customer service & address needs of customers in a timely & effective manner. Surprise & delight the customers with excellent customer service.• Assist supervisors in controlling customer flow & backed up lines; help to reduce waiting time for customers.• Follow proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, & use of PLUs and UPCs.• Follow all cash handling procedures; Understand, meet & exceed regional cashier variance policy (CVP).• Maintain a safe, clean & well-organized working and shopping environment by changing tapes & ribbon as needed, sweeping floors, & completing sweep logs.• Ensure compliance with all applicable US regulatory rules & regulations, Weights & Measures, health & sanitation, & adhere to safe work practices.• Follow established procedures to report errors in retail pricing or signage.• Support global, regional, & store programs.• Answer department telephone calls & pages quickly & with excellent phone etiquette.

Wichita, Kansas Area

• Artist and owner of private art endeavors - Dark Scythe Studios. • See artwork at www.darkscythestudios.com

Wichita, Kansas Area

• Contract to hire from Aerotek - hired on as a full time employee to content testing team.• Lead Trainer – trained 40+ new hires & interdepartmental staff & leads in testing methodology &functional knowledge of dynamic XML based audit engagement software.• Assisted with activities related to the release of new products or new software releases.• Performed quality review of specified products & wrote, executed, & edited test cases.• Performed program review for product completeness & accuracy prior to product release.• Acted as a team champion for a group of 5 to 10 employees on the Quality Assurance team.

Wichita, Kansas Area

• Managed approximately 4 employees.• Daily activities included customer service, inventory management, cash handling, resolving anycustomer and/or personnel issues.• Worked full-time while completing degree.• Proficient at buying in used product, handling trades of product for store credit, and evaluating product condition for purchase and sale.

Wichita, Kansas Area

• Managed approximately 20 employees.• Daily activities included planning trucks, maintaining inventory levels, mitigating food safety concerns,constant customer service interaction, resolving any customer and/or personnel issues.• Serve-safe certified.• Trained multiple new Restaurant General Managers for other stores.• Strong community volunteer involvement for Wichita Food Bank, Woofstock, Boys & Girls Clubs, & Boy Scouts.

Central & Western Kansas | Colorado Springs & Castle Rock, Co

• Responsible for up to six stores & directed, coached, & led 6-10 store managers & up to 50 employees.• Championed & implemented pilot sales program for increased revenue on used inventory.• Envisioned & organized multiple outdoor movie promotions with activities & guest special interestgroups, as well as coordinated multiple tournaments spread across 15+ stores in 3 districts.• “Game Guru” for district - attended conferences outside of company & presented highlights back to district stores on a regular basis for ideas & updates.• Directed & coordinated activities of the district concerned with the production, merchandising, sales, & inventory of products & services.• Established & implemented organizational policies, goals, objectives, & procedures.• Determined staffing requirements: interview, hire, & train new employees, & oversee personnelprocesses.• Spearheaded multiple store retrofits; initiated a fresh new look for the store & set floor fixtures to help reduce shoplifting issues.• Coordinated sales distribution by establishing sales territories, quotas, & goals.• Analyzed sales statistics gathered by staff to determine sales potential & inventory requirements & monitor the preferences of customers.• Two stores placed in Top Five stores of the company for 2010.• Successfully trained multiple Assistant Managers & Store Managers (one of which was selected Manager of the Year in 2006).