Responsible for providing clients with a superior level of technical and professional claims services to achieve the greatest positive impact on their insurance costs. General client advocacy includes maximizing coverage, aggressively overseeing claims, evaluating and monitoring claims reserves, and providing proactive communication between clients and insurance carriers. Industries served include construction, manufacturing, industrial services, distribution, financial & professional services, health & human services, real estate, technology/media/entertainment, and legal services.

Principal claims liaison and subject matter resource for mid-market to large commercial accounts in various industries including real estate development, construction, residential and student housing, hospitality, manufacturing, healthcare and legal services with $12 million premium placed as well as high net worth private clients.♦ Advocated on behalf of wholesale food and beverage distribution client that flood and storm damage to off premises business personal property was covered under various policy provisions, schedules and endorsements resulting in $204,000 recovery after initial reservation of rights and denial.♦ Persuaded carrier for commercial real estate development client that upgraded design for replacement retail plaza pylon sign collapsed by wind was covered under Ordinance and Laws policy provision achieving additional $34,000 recovery.♦ Negotiated successful resolution of private client's homeowner's claim involving disputed cause of loss issue obtaining additional $6,000 recovery.♦ Facilitated settlement of high net worth client's flood claim through coordination with client's business partners augmenting recovery by $400,000.

Audited commercial and personal automobile and general liability claims for insurance carriers, self-insured companies and public entities to determine whether coverage determinations, investigations and settlements complied with company and industry best practices.♦ Developed pre-audit calibration protocols with clients' file review teams to maximize credibility and integrity of audit results.♦ Evaluated appropriateness of reserves, loss payments and legal fees to identify sources and amounts of leakage.

Independently litigated commercial and personal lines general liability claims averaging 100 files from inception through conclusion including arbitrations, mediations, settlements and jury trials.♦ Achieved favorable outcomes for clients including jury verdict 30% less than plaintiff's pretrial settlement demand.♦ Maintained productive relationships with clients, claims personnel, management, excess insurers and third-party administrators to provide superior level of customer service and attain desired results.♦ Closed an average of 85-95 files per year.♦ Member of team consistently ranked in top five nationally for lowest cost per file.

Litigated commercial and personal lines general liability claims for several national and regional property & casualty insurance companies. Responsibilities included pleading, motion and appellate practice, pretrial discovery, conducting depositions and arbitrations, expert witness retention and preparation, court appearances, and drafting coverage opinion letters.♦ Argued appeal before Pennsylvania Superior Court that plaintiff with alleged permanent nerve damage and associated pain barred from recovering compensatory damages pursuant to applicable law, appellate court affirmed trial court's dismissal of plaintiff's claim.♦ Drafted appellate brief contending that arbitration panel's finding that insurance policy provision violated public policy was error of law and that trial court improperly ruled it lacked jurisdiction to hear appeal, Superior Court vacated award and ruled in favor of client.