Sean Perera Email & Phone Number

Sydney, New South Wales, Australia

• Collaborate with the executive leadership team to define and align the company's technology strategy with overarching business objectives, ensuring seamless integration of technology solutions across all operations.• Oversee the development and execution of the annual technology budgets, ensuring reasonable resource allocation and effective management of technology investments.• Champion a culture of innovation, fostering an environment that encourages research, development, and the creation of cutting-edge products and solutions.• Oversee and enhance the organisation’s data security, management, and governance frameworks, safeguarding the organisation's critical information assets.• Strategically manage vendor and technology partner relationships, ensuring optimal collaboration and leveraging external expertise to drive organisational success.• Develop and implement comprehensive disaster recovery and IT security plans, mitigating risks and ensuring business continuity during disruptions.• Oversee the efficient allocation of technology resources, setting clear performance metrics, goals, and key performance indicators (KPIs) to measure and optimise team productivity.• Drive cross-functional collaboration, facilitate seamless integration of technology initiatives across departments, and ensure alignment between technology strategy and various technology roadmaps.• Provide strategic direction and oversight for evaluating, developing, and deploying all technical, web, and mobile services, ensuring adherence to industry best practices and embracing emerging technologies.• Serve as a technology evangelist, fostering a culture of continuous learning, knowledge sharing, and professional development within the technology team.

Sydney, New South Wales, Australia

• Collaborate with the board of directors and senior management to align the company vision, ensuring Centaur's leadership in the Australian market.• Partner with various departments on product innovation, support, and overall business growth, promoting an innovative culture within Centaur.• Present visionary innovations, strategic proposals, and business cases to enhance Centaur's product portfolio.• Guide managers in optimising storage and management of customer data for analytical insights and trend prediction.• Lead market research initiatives, translating user pain points into actionable strategies, keeping Centaur's products relevant in the market.• Engage with strategic customers, leading technical discussions with senior technical managers like CIOs, CTOs, and Heads of IT.• Define and monitor product KPIs, ensuring the achievement of set objectives.• Strategically manage Dental4Windows and Dental4Web, leading projects for functional API establishment and middleware layers.• Conduct in-depth analyses of D4W/D4Web features, assessing market competition and recommending improvements.• Product ownership of DentalBI and PatientCare, maintaining collaborations with application vendors and creating product visions.

Sydney, New South Wales, Australia

• Develop and implement overall product strategy, including research, development, and pricing recommendations for emerging products.• Support sales by providing technical expertise, market insights, pricing information, and training.• Translate product vision into detailed requirements, prototypes, and pricing and positioning strategies.• Conduct comprehensive market research to formulate product roadmaps responsive to customer needs and market opportunities.• Manage the progress of existing product lines, identifying growth trends, discontinuing obsolete products, and maintaining supplier relations.• Collaborate with marketing to craft targeted product promotional campaigns and attend relevant trade shows.• Engage with key customers, suppliers, and stakeholders to maintain relationships and gain insights.• Liaise with third-party partners, negotiate commercial arrangements, and oversee technical integrations with Centaur products.• Understand the Business Intelligence requirements of the dental market and strategise the incorporation of BI capabilities into Centaur offerings.• Participate in strategic board discussions, assess product integration opportunities, and work with various teams to ensure streamlined product implementation and growth.

Melbourne, Australia

• Practice Management System best practice training for dental Practice Principals and Practice Managers to optimise data entry for gathering valuable business insights.• Analysing data to establish relationships between different aspects of the business, recognising patterns and trends, providing the necessary advice to practice management teams on corrective actions and ways to identify and maximise potential growth opportunities.• Custom report building to suit the business needs of individual dental practices. This included KPI reports as required by various Practice Management Consulting firms across Australia.• Business needs analysis, understanding reporting requirements, identifying database fields and relationships, building business and operational rules to optimise data collection, providing technical advice to report, cube and dashboard developers on the desired inputs and outputs. • Business landscape analysis for both small and medium dental businesses. This involved in-depth analysis of practice data as well as other sources such as Social Media, marketing data, Finance System data and Google Analytics.

• Project Management of end to end organisation-wide technical initiatives• Business requirement gathering for initiatives such as payment systems, booking platforms, secure patient communications by engaging the relevant stakeholders from all levels of the business.• Liaising with third-party vendors to collect project-related technical specifications and determining the organisational readiness of for such initiatives. • Price negotiations with third-party vendors and providing the necessary information to senior management teams for decision making and budget approvals.• Liaising with third-party vendors, internal implementation teams and individual practice stakeholders to create project implementation plans.• Managing the project implementation team on the technical and operational aspects of the projects and facilitating necessary meetings with both internal and external stakeholders.• Providing periodic updates, statistics and future plans to the senior management team. • Managing the User Acceptance Testing (UAT) process of new versions of Practice Management Systems. This involved obtaining the relevant upgrade notes, database changes and any other information from the PMS vendors and configuring the Maven UAT environment for testing by all internal stakeholders.• Once the stakeholder signoff is obtained, promoting the latest versions of PMS packages to production environments.• Creation of custom Adhoc BI and Analytic reports from the Maven Data Warehouse resources to meet specific business needs

• Providing specialised Practice Management System operational and best Practice consulting to the business at branch practice level as well as enterprise level.• Managing and coordinating data conversions and extractions from multiple practice management systems and insertion into Maven preferred PMS platforms.• Data cleansing, normalisation and manipulation for enterprise-level reporting.• Practice Management and Digital Imaging system training for Practice and National Support Centre staff.• Custom report development based on individual Practice needs• Technical liaison for the Maven Data Warehouse (version 1). • Escalation point for branch practices as well as the National Support Centre on technical and operational issues where the PMS vendor had not been able to provide satisfactory solutions.• Providing business-specific specialist assistance in three different Practice Management Software systems to branch practices as well as the corporate head office. This was performed with the aim of standardising the PMS related business processes throughout the network.• Technical escalation point for the Systems Development Manager in testing and reconciliation of reports and solutions against the business requirements and approving the promotion of such solutions to the live production environments once the User Acceptance Testing is completed.

Melbourne, Australia

• Custom application development for data extractions to be used as inputs for external financial, CRM and marketing systems. This involved studying the relevant data structures in the destination platforms and manipulating the data accordingly.• Advising dental practices on software migrations by analysing the current business requirements, future business strategies, as well as external factors that have an impact on practice performance.• Technical advice to IT Service providers on practice requirements such as multi-location setups, digital imaging systems, remote access needs and user permissions.• Forensic analysis of practice databases in order to uncover theft and fraudulent activities, and preparation of relevant reports and legal documents as required by practice principals. • Providing consulting and assistance to practices in feature implementations. This involved liaising with third-party vendors, practice team training as well as the preparation of Practice specific user manuals to suit the operation of the individual Practice.• Providing consultations to Practice Principals in establishing Data-Driven business decision systems.

Melbourne, Australia

• Data collation from various Financial, PMS and CRM systems to create static Business Inetiilgence snapshots to cater to specific business needs• Liaising on behalf of dental practices with third-party vendors such as mobile application developers to establish business requirements and relevant technical specifications.• Assisting small to medium-sized dental businesses to optimise their Practice Management Systems to align with organisational business strategy• Advising practice principals, practices managers and end-users on enhancing and implementing PMS features in more holistic ways• Business needs specific Practice Management Systems Data extractions, validations and normalisations for microanalysis of practice performance and targeted marketing campaigns.• Assisting dental practices with Practice Management System related to software upgrades and subsequent feature implementations.• Escalation point for PMS software issues where software, hardware environments and application development areas overlap.

Perth, Australia

• Offering tailored solutions that incorporated Practice Management Systems, Digital Imaging Systems and IT infrastructure by analysing the business and technical needs of each Practice.• Providing software training to internal users, support staff and advanced external users such as power users, practice managers and practice principals.• Managing internal training and support documentation and creating relevant end-user manuals and user guides.• Coordinating the technical implementation of the Medical Training arm of the business across 25 locations around Australia.• Development of internal business-specific software tools for Job Logs, CRM Integrations and KPI Management.• Managing staff KPIs and performance reviews and subsequent training and quality assurance activities for Sales, Support and Training departments.• Liaising with external contractors and third-party vendors.• Managing and coordinating data conversions for practices in the areas of Practice Management Systems and Digital Imaging systems.• Conducting lectures and seminars on behalf of the business for new dental graduates on IT and PMS best Practice.

• Managing both Software and IT Support teams to cater to the needs of over 150 dental and specialist medical practices across Western Australia.• Establishing and maintaining relationships with existing client practices and new dental and specialist medical practices.• Exceeding the sales target and KPIs set out by the senior management.

Melbourne, Australia

• Managing the Software Support Team reporting to the National Customer Service Manager. This involved leading the Practice Management System and Digital Imaging support team, conducting interviews, staff performance reviews and KPI management.• Assisting the sales team with product demonstrations for potential new clients, and solution architecture to offer tailored solutions based on the business and technical needs of the individual practices.• Business Analyst for feature and enhancement requests. This involved liaising directly with dental practices, requirement analysis, and providing the necessary technical specification to the application development team.• Development of additional software plugins for integration with external software packages such as the Microsoft Office Suite and various communication platforms.• Product testing; this involved alpha and beta testing of new versions and features, obtaining customer signoff and the deployment of such versions across the customer base.• Inhouse and onsite customer training. This involved the analysis of practice operations, product customisations to suit the practice needs and user role-based training.• Internal training to product support staff, sales team, as well as the application development team.• Working with third-party vendors (payment systems, DI systems and communication platforms) to create necessary software integrations.• Product owner of the OASiS Communications Server product that manages SMS, Email and Telephony (using PABX phone systems) for dental practices.• Coordinating data conversions from other Practice Management System by liaising with practices, internal sales and data conversion teams. This involved obtaining practice data and conversion requirements, trial conversion demonstrations and user acceptance.• Specialised assistance to support staff and external IT service providers with multi-location software setups with Practice Management and Digital Imaging Systems.

Melbourne, Australia

Bappsc, Computer Science, With Distinction

With Distiction Award Most Outstanding Student 2002 - Faculty of AppliedScience Faculty nomination and finalist for Most Outstanding.

Master Of Business Administration (Mba), Business Administration And Management, General, Highest Achieving Graduate In The Master Of Business Administration

Highest achieving graduate of Master of Business Administration degree. Professor John. O. Miller AO Prize Membership of Golden Key.

Graduate Certificate Of Data Analytics, Data Analytics, High Distinction - Wam - 91%

High Distinction - Weighted Average Mark- 91% Membership of Golden Key International Honorary Society - Deakin University chapter