As a Solutions Specialist, I Initiate regular communication with potential new clients to facilitate their transition to utilize our software and services. I liaise with new clients to ensure any specific needs are addressed in the software and services provided to provide a unique and successful member experience. I collaborate with teams across the organization to ensure accuracy in service delivery foreach client.

As a CRM Lead Generator, I researched, assessed and summarized information from a variety of sources and databases to generate a list of top projects in the market with accompanying site specifications based on a list of requirements provided by the client. I regularly collaborated with 37 manufacturing representatives across North America to actively satisfy their required number of projects in their respective target markets. I strategically assessed client information and employed analytical… Show more As a CRM Lead Generator, I researched, assessed and summarized information from a variety of sources and databases to generate a list of top projects in the market with accompanying site specifications based on a list of requirements provided by the client. I regularly collaborated with 37 manufacturing representatives across North America to actively satisfy their required number of projects in their respective target markets. I strategically assessed client information and employed analytical techniques to resolve discrepancies and develop strategic recommendations and solutions on team targets for the following quarter. I developed market analysis reports for engineers, architects, manufacturer representatives and sponsors to assist daily needs. Initiated role as a contact person for monitoring of the customer service and technical support web tool to assist clients for any issues using systems/tool. I maintained and internally developed CRM system that is updated daily. I initiated a successful and reliable relationship with a challenging client to positively enhance communication, work products and deliverables. Show less

I coordinate with leaders, stock and sales associates to ensure a positive, friendly and efficient customer experience.I acknowledge and provide assistance to customers, locate merchandise efficiently using various methods and answer questions quickly and accurately.I communicate and interact with the customer to offer style and outfit suggestions.I dress mannequins and coordinate displays accurately utilizing my own methods while maintaining brand standards. I help coordinate… Show more I coordinate with leaders, stock and sales associates to ensure a positive, friendly and efficient customer experience.I acknowledge and provide assistance to customers, locate merchandise efficiently using various methods and answer questions quickly and accurately.I communicate and interact with the customer to offer style and outfit suggestions.I dress mannequins and coordinate displays accurately utilizing my own methods while maintaining brand standards. I help coordinate the strategic placement of marketing material throughout the store. I offer information to the customer on current merchandise assortment, store promotions and events.I perform all cash wrap transactions accurately and encourage participation in the customer opinion survey.I communicate customer comments regarding the shopping experience to store leadership for basic feedback and improvements.I communicate with customers and employees in a friendly and respectful way as well as contribute to a safe and positive work environment.I coordinate with leaders and fellow associates for the preparation and placement of merchandise on the sales floor.I communicate and report effectively to various members of the leadership team. Show less

As an Account Coordinator for 9C Marketing, I prepared account related documents such as agendas, reports and proposals. I ensured accurate and detailed documentation from discussions during meetings and conference calls with clients and executives. I assisted in the day-to-day administration of marketing, public relations and advertising initiatives to attract potential customers and retain existing ones.

Working on behalf of Rogers Wireless, I ensured customer satisfaction utilizing effective communication standards. I also addressed the various needs of clients by listening to their concerns and successfully resolving them. Building a rapport with customers was an integral part in contributing to the overall customer service experience.