Customer Loyalty Specialist
Current• Collaborate with Art teams, Logistics, and Vendors to effectively execute orders with accuracy and meet deadlines• Managed the process of an order from inception to delivery• Participated in ongoing process improvement opportunities in ensuring goals in internalmetrics of productivity, accuracy, and customer satisfaction are met• Tracked and facilitated sampling and prototyping of orders to identify and address issues and challenges during print process• Coached and mentored leaders and team members to understand challenges outside their current roles and how that relates to team goals• Maintained performance targets, tracked results, implemented internal and customer-facing guidelines• Collaborate with other department leaders to optimize communication, align objectives, and foster cooperation across all the teams.• Ensured healthy distribution of order flow to our Art and Logistics teams in a timely and accurate manner.