This role is integral to Mater Education’s commitment to continuous learning, exceptional patient care, and innovation in education, encompasses a comprehensive approach to strategic leadership, business development, stakeholder management, financial oversight, and technology integration.

A key function of my new role will be to provide thought leadership and operational guidance of Mater's People & Learning and Education systems. I will do this through designing and leading the transformational strategy, with a focus on improving collaboration across teams, consolidating the technology stack, improving system integrations and driving process improvements and workflow optimisation.

My role requires me to design, develop and lead Mater Education's integrated digital strategy and operations, including education systems, digital teaching and learning strategy and support, and digital education transformation projects and programs of work across Queensland.

Responsible for implementing a new Learning Management System across 8,000 staff, as a key strategic deliverable for Mater Education the project is responsible for improving the learning experience for all staff, consolidating over 250 courses, providing operational efficiency in education delivery and removing licencing costs.

Reporting to the COO my role formed part of the executive management team which included the leadership of a diverse portfolio of functions including Program and Project Management, Technology solutions, Sales support, QLD Operational management and Client delivery.Key Achievements: o Lead Qld Office lease initiative resulting in a saving of $900k+ for over a 3-year period.o Identified and implemented an outsource fulfilment solution for Transurban QLD (GoVia), within time and budget and brought in $350,000 of revenue for SEMA 12 months ahead of budget.o Optimised QLD client delivery and sales teams through matching skills and experience with our clients’ needs to improve customer service and quote/delivery timeframeso Successfully tendered for Brisbane City Council’s building plan digitisation project on a 3+1+1 contract with a value of $500,000 and ensured the successful delivery of the project on time and budget.o Worked with the Queensland Curriculum and Assessment Authority to reduce the cost of their senior exam assessment program by providing a space and resource solution reducing cost and risk to their business.

Responsible for defining and communicating Information Technology’s vision and strategy including the facilitation of resource planning discussions in an effort to forecast, monitor and advise on overall resource supply, utilisation and constraints.Full oversight of all incoming client project requests, assisting senior management with continuous portfolio management (status, projections, resource planning, new request monitoring), ongoing budget reviews (actual vs budget analysis, projections, periodic reporting), including monthly reporting of actuals to forecast, project changes, variances and risks.Key Achievements:o Restructured and directed teams to boost responsiveness, strengthening skill levels and performance expectations, including managing HR issues, recruitment and staff training.o Designed and developed a business case to rationalise IT toolsets and facilitate nationalisation targeting a 30% improvement in data processing times and a reduction in IT spend by $500,000 per annum.o Program Managed the nationalisation of an end to end job workflow system by rationalising 13 legacy applications with 3 off the shelf products, realising benefits of increased capabilities within the data management and digital marketing space.o Performed CIO role for 3 months and ensured a continuity of leadership across technology, maintained the momentum of current initiatives and aided in the recruitment of a new CIO.o Created and managed a BCP cloud solution for NAB, AMP and Telstra to help reduce the risk of SEMA’s services after administration.

Responsible for the end-to-end delivery and execution (scope through implementation) of all projects nationally including management of risk, staffing, recruiting, budget, schedule and career development of the team. Also accountable for evolving current project governance controls and ongoing communication with IT and Business management, establishing outcome-based metrics to monitor and communicate the effectiveness of IT Project delivery. Individual project budgets ranged from $500,000 to $2 million with a focus on client on-boarding, internal change and operational efficiency.Key Achievements: o Created and executed the communications plan associated with SEMA Group going into administration and change management activities relating to the new company structure.o Introduced PMBOK processes into national project team to ensure tighter corporate control, increasing team collaboration, improving project success by 30% and visibility and transparency through visual dashboards. o Redesigned bid management processes resulting in a 50% improvement to response times.o Managed the implementation of an Agile development methodology (SCRUM) within the organisation. o Managed the implementation of a data driven print fulfilment system for Telstra reducing overall print costs and improving customer experience through personalised communications.

Managed the engagement process through the entire project lifecycle to successful delivery and project closure to time, quality and budget measures. Including the identification, management and documentation of risks to the service being implemented.Key Achievements: o Managed client communication projects (some examples Telstra, CBA, NAB, QSuper, ARCBS) with budgets between $50,000 - $250,000 resulting in ongoing revenue upwards of $2 million

Managed $10,000-$30,000 infrastructure projects for Optus' corporate clients. Projects involved staff management, vendor liason and change management.

Managed customer service and fault management teams, facilitated outsourcing call centre services and trained staff internationally.