Asset Protection/Customer Host Specialist Assist customers and help with Asset Protection duties.

I assumed the role of Mail Clerk in 2012. My tasks involve sorting mails, disposing of junk mail, opening envelopes, handling outgoing mail, making arrangements for the pickup of outgoing mail, introducing documents into envelopes, and weighing mail to determine correct postage. I bundled, labelled, and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines. Moreover, I usually maintain records of incoming and outgoing certified mail. I also accurately file and deliver mail to all company departments. Accept and check containers of mail from large volume mailers, couriers, and contractors. ⦁ Liaised with supervisors to control costs and minimize expenses pertaining to mailing processes.

Secured necessary records and files, researched legal records, performed background checks, presented evidence in court, conducted surveillance, and reported key findings to clients. Interviewed and obtained statements from claimants, witnesses and other individuals, allowing each case to hold merit in court and evidence to be processed more efficiently. Made recommendations for continuance or termination of surveillance to lead investigators. Operated investigations in ethical and legal ground and demonstrated knowledge of federal state and local law. Managed client relations, including interacting with and consulting clients concerning ongoing investigations.Selected Contributions:• Acknowledged by senior management for displaying hard work, dedication, dependability, prompt and reliable attendance, and willingness to work overtime as needed.

Here, I became an Shift Manager/Crew Member in 2009 and I used to ensure customer satisfaction with respect to every part of the dining experience, from initial greeting to order completion. Also, I carried out a variety of duties, including directing staff members to assure productivity, addressing issues as well as complaints pertaining to customer service, resolving conflicts among workforce, identifying as well as correcting incorrect processes, and maintaining effective communication and information flow. I was acknowledged for assuring seamless operations by planning and coordinating shift activities, leading to efficient service delivery. My job description also involved communicating performance and key business findings to senior leadership and managing overall routine operations for the company. Further, I used to motivate employees through acknowledgment of hard work, achievements, and instilling accountability while leading by example. ⦁ Utilized outstanding problem solving and active listening skills to diffuse difficult customer situations with tact and ease, achieving winning outcomes for both customer and company. ⦁ Exceeded customers’ expectations through personable and dedicated service while analyzing customer complaints and feedback for constant improvements.⦁ Promoted to the role of Shift Manager on displaying strong work ethics and commitment to work.