Freeport Metrics is a software consulting firm with offices in Portland, Maine and Warsaw, Poland. They help startups and enterprises to create and scale their B2B digital products, combining a human-centered design approach with proven agile methodologies to rapidly deliver innovative, scalable solutions. I led our relationships with clients and consulted with them on their product strategy and roadmap. I worked with our team of UX designers and developers to deliver high quality products with fine-tuned, user focused solutions.

The CDA is an insurance industry association aiming to grow the U.S. disability insurance market and reduce the number of uninsured workers by focusing on consumer education. I was hired to help modernize the organization’s web presence and communications. Over time I also assumed responsibility for business administration.- Managed the rollout of a new educational app with web, iOS and Android versions.- Improved engagement and information sharing by creating a member portal.- Planned and executed marketing, communications and market research activities.- Coordinated a team of external partners, committees, and volunteers.- Reduced infrastructure costs and improved flexibility by moving operations to remote/cloud.- Improved analytics capabilities by creating new executive dashboards. - Improved data presentation and storytelling with new web content and visualizations.- Created a digital roadmap for the organization, prioritized and planned projects and budgets.- Wrote requirements and user stories, performed user acceptance testing.- Managed a six figure annual operating budget. - Constantly refined verbal and written communications, presenting to busy executives.

• Responsible for participant/user experience for a large international exchange program.• Product owner collaborating with in-house Scrum development team and internal stakeholders on sprint planning, release planning, requirements elicitation, backlog management, resolving ambiguities and removing impediments. • Saved $250,000 in annual training costs by managing a project to create an e-learning orientation – six figure project budget and 30,000 annual users.• Project manager for development of client portals, internal systems, and marketing websites.• Extensive reporting duties for senior management, utilizing custom SQL reports and Excel.• Planned, executed and analyzed participant satisfaction surveys and other research.• Excellent communication and relationship building skills with a diverse international audience.

International recruitment account executive for a diverse group of corporate and small business employer clients. Provided international seasonal recruitment solutions and expertise. Total accountability for ensuring each client met hard deadlines in a year-round sales and implementation cycle. Extensive problem solving, responding to incoming calls/emails, identifying client needs, and assisting clients with international staffing program issues.

Responsible for recruiting, housing, transportation & retention of 300+ international seasonal employees. Led a team of seasonal office, housing & transportation staff. Designed and implemented recruiting materials, training & cultural integration programs. Conducted company orientations. Tracked and analyzed staffing levels, liaising with operating departments. Ensured compliance with Immigration law, Federal & State labor laws.

Accountable for the successful operation of an assigned area of amusement park attractions. Led a team of up to 50 hourly, seasonal staff in a fast-paced, constantly changing service environment.