Sean Ringrose Email and Phone Number
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I am a solutions architect that uncovers undiscovered problems and plans easily navigable paths to solve them. Currently, I'm working as a product manager at Jetty, a start-up that delivers innovative crisis communications software to make our customers lives and jobs easier. My variety of experience bridges the divide between dynamic software technologies and static documentation requirements within the crisis response industry, and allows me to advocate for mutually beneficial outcomes for both internal and external stakeholders. I have focused for the last 7 years learning to be both an advocate and an expert in crisis communications as I love charting the future course of crisis communications and the software supporting it.I place myself into my customers' shoes to learn what drives them to better align our products to their spoken and unspoken needs. I investigate and discover what pain points our customers have that we can solve to deliver the most value, for both customer and our business. I am both process and outcomes-oriented which allows me to look ahead for potential roadblocks before we encounter them, and more importantly share them with our development team to proactively mitigate and plan ahead while staying on course for our targeted destination.Key Competencies and Technologies:-Product road mapping-Trend analysis-Go-to-market strategy-Change management-Software-as-a-Service (SaaS)-Strategic planning-Business strategyKey Achievements:+Increased CSAT scores by 75% by implementing SLAs for business hours and off-business hours, and implementing an on-call rotation to ensure timely responses+Developed and managed product features resulting in a product roadmap that increased user satisfaction by 40%+Acted as a subject matter expert for client needs by conducting thoughtful research of new technologies, trends in the industry, and competitors leading to 50% growth in contracted services YoYI love to create unique solutions to difficult problems and enjoy new challenges. If you need a solution or have a challenge needing tackled, please feel free to contact me at sean.ringrose.pm@gmail.com so we discuss further!
Jetty Communications Solutions
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Product ManagerJetty Communications Solutions Feb 2017 - PresentBellingham, Washington, Us-Build and implement pilot program for product vision plan conducted through JIRA and Google Docs that increased user satisfaction by 60%-Develop and prioritize product vision in the form of product features using Figma, Justinmind and JIRA resulting in a product roadmap with demonstrated improved development velocity for new features by 100%+-Manage and report progress of product roadmap milestones with targeted KPIs using SQL Queries and JIRA Kanban boards and consistently meeting and exceeding leadership determined objectives YoY-Create a plan for client feedback using JIRA and Google Docs, leading 15+ user feedback sessions, and communicate discoveries to cross-functional teams to adjust product wireframes and product roadmap with a focus on polished products and user-experiences-Utilize market and user research through Google Analytics to identify and deliver resolutions to customer pain points and high-value feature additions directly leading to 50% growth in contracted services-Lead 6-person engineering team through transition to LEAN Agile and LEAN Scrum with an emphasis on deconstructing complex problems into key variables and identifying relationships between them
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Customer Experience ManagerWitt O'Brien'S Jan 2016 - Feb 2017Houston, Tx, Us-Provided input into business cases based on market research using Brandwatch and SQL Queries and demonstrated how analysis impacts key product metrics managed through JIRA-Identified and projected risks using Risk Analysis Charts through Google Docs while collaborating with cross-functional team of 16 members utilizing Agile practices to develop mitigation plans and update product roadmap through JIRA-Identified strategic and tactical product opportunities by utilizing product metrics and analytical dashboards developed in Chartist-Informed cross-functional team on development results, schedules, and changes via regular status reports delivered through email and built with Tableau-Collaborated closely with 4 other technical leaders within organization to drive best practices and team culture-Demonstrated ability to lead, motivate, and work across cross-functional teams comprised of individuals who were not direct reports or reporters leveraging Agile and Scrum methodologies-Exhibited sound product judgment, ability to formulate product strategy, and present clear measurable objectives that led to achievable business goals -
Senior, Business Systems SupportHein & Associates Jan 2012 - Jun 2015Denver, Us-Monitored, tracked, prioritized and resolved 350+ new and existing work requests at Help Desk within set response times over 6 month period-Efficiently resolved problematic system eros and other technical issues concerning software installation, hardware installation and network connectivity, ensuring 100% service level agreements (SLA)-Performed installation, troubleshooting, and maintenance of 5 existing network nodes connected to 1 master network-Maintained 75 computer systems, installed, upgraded and patched new systems-Offered technical guidance and advised users of alternative approaches when troubleshooting allowing users to improving overall efficiency of end users-Effectively communicated with 3 other system engineering personnel and 2 senior executives on joint projects-Configured security settings and granted system access to 32 groups and 425 individuals to secure network against outside attacks-Patched 15 software apps with over 90 new versions and updates to eliminate security problems and protect data-Collaborated with 35 vendors to locate replacement components and resolve advanced problems for hardware and software
Sean Ringrose Skills
Sean Ringrose Education Details
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Pearland High SchoolHigh School Diploma
Frequently Asked Questions about Sean Ringrose
What company does Sean Ringrose work for?
Sean Ringrose works for Jetty Communications Solutions
What is Sean Ringrose's role at the current company?
Sean Ringrose's current role is Product Management | Customer Success | Customer Experience | Helping others find their purpose.
What is Sean Ringrose's email address?
Sean Ringrose's email address is sc****@****ell.net
What is Sean Ringrose's direct phone number?
Sean Ringrose's direct phone number is +183285*****
What schools did Sean Ringrose attend?
Sean Ringrose attended Pearland High School.
What are some of Sean Ringrose's interests?
Sean Ringrose has interest in Science And Technology, Economic Empowerment.
What skills is Sean Ringrose known for?
Sean Ringrose has skills like Software Project Management, Business Analysis, Change Management, Project Management, Operations Management, Software Development, Software Development Life Cycle, Software Design, Budgets, Team Management, Software Documentation, Powerpoint.
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