Product Director
CurrentLeads three product development teams in strategic expansion of Rockstar Online Services platform capabilities:1) Expanding marketing technology portfolio with multi-channel solutions2) Optimizing user experience for self-service and agent-led customer support workflows3) Growing integrated game management and CRM platform to streamline ops for multiple business units* Defines objectives and key results for both product and personnel development.* Drafts KPIs for monitoring product performance and alignment with organizational goals.* Establishes product operations processes to promote effective cross-team collaboration.