Leads three product development teams in strategic expansion of Rockstar Online Services platform capabilities:1) Expanding marketing technology portfolio with multi-channel solutions2) Optimizing user experience for self-service and agent-led customer support workflows3) Growing integrated game management and CRM platform to streamline ops for multiple business units* Defines objectives and key results for both product and personnel development.* Drafts KPIs for monitoring product performance and alignment with organizational goals.* Establishes product operations processes to promote effective cross-team collaboration.

* Drove development of player segmentation and personalization systems* Crafted product enhancement strategy for support agent workflows to improve efficiency and customer satisfaction* Expanded product management org with the VP of product, defining hiring strategies and onboarding processes.

* Launched a direct-to-consumer PC platform and digital storefront (Rockstar Games Launcher).* Managed e-commerce partner integrations to expand payments ecosystem and streamline user experience.* Unified platform UX for all Rockstar PC players, accounting for needs of a global player base.

* Led zero-to-one product development of proprietary CRM and games management platform* Enabled stakeholder teams to access vital player data and configure complex game systems without relying on developers.* Scaled admin portal to enable millions of player and live game modifications per year* Built support automations to reduce cost and increase customer satisfaction

• Owned in-game and web-based companion features for the Rockstar Games Social Club• Drafted product requirements, prioritized backlogs, and ran cross-functional sprints for multiple development teams.• Defined roadmaps and deliverable schedules while maintaining regular communications with key stakeholders.

* Developed written, video, and interactive web content for ESPN The Magazine, ESPN.com, and ESPN Insider. * Managed a team of writers and analysts, planning and executing ESPN Insider coverage of the NBA.* Coordinated content management and publishing schedule for ESPNTheMag.com.