Sean Nelson Email & Phone Number

San Marcos, Texas, Us

Responsible for the regional teams and operation of 40 Assisted Living, Memory Care, and Independent Living communities located in Texas, Florida, and Georgia.

Scottsdale, Arizona, Us

Responsible for Operation of 6 Assisted Living, Memory Care, and Independent Living communities in Oregon, California and Washington State.

PERSONAL GOAL PURSUIT, McKinney, TX/ Sutter, CA | 6/2022 – Present• Focus on a few “bucket list” items and personal passions, becoming a better writer and achieving the goal of getting published.• Prioritizing physical and mental health after spending 24 years in Senior Living, including 20 years spent on the road.• Online educational opportunities, traveling domestically, fly fishing, and reading.• Committing time to support /care for aging extended family members in their time of need.

Mckinney, Texas, Us

• Established a start-up Senior Living Management company, overseeing 5 properties in 4 states.• Developed company tag line, mission/value statement, and various Policy & Procedure manuals.• Implemented strategies for Operations, Sales & Marketing, Clinical oversight, and Culinary services.• Introduced a new culinary menu system and optimized purchasing contracts.• Assumed the role of the acting executive director in a different state while managing the other 4 communities.

Buffalo, Ny, Us

• Leadership of 7 properties in 5 states, along with a Home Health Agency in upper New York State.• Introduced expense tracking systems, clinical software, and environmental service software programs.• Developed Sales & Marketing Manual, Inquiry Sheet, and lead tracking system.• Revised pricing and care level structure for 5 properties.• Emphasized daily sales culture and created a recruitment strategy for the healthcare division.• Modest 5% increase in occupancy and 8% increase in NOI for portfolio during tenure.

Dallas, Tx, Us

• Turnaround of 7 Assisted Living/Memory Care properties in the State of Washington.• Replaced key leadership positions to improve management outcomes.• Devised a strategic plan to decrease reliance on Medicaid funding.• Achieved incremental 11% improvement in Service Revenue, 15% increase in NOI, and better team morale over my tenure.• Positioned to surpass the budget in Q2 with no COVID-19 cases in any property.

Chicago, Illinois, Us

• Led all phases of a start-up Affordable Assisted Living management company.• Recruited key roles to build the company's foundation.• Found software vendors for various services.• Developed essential company frameworks and programs.• Launched 4 newly constructed Affordable Assisted Living projects, along with acquisition of 4 others in Indiana for low-income tax credit communities.

Portland, Oregon, Us

• Managed operations and for 26 Senior Living Communities in 14 states, 4 Regional Directors, 9 specialists• Streamlined company structure, overseeing various key positions under new CEO leadership.• Implemented a 90-day care planning strategy in 2016 across all properties, improving revenue by $600k in 10 months across portfolio with no expense increase.• Improved health service satisfaction scores, survey outcomes, and service revenues, adding to $110 million annual revenue.• Increased occupancy and NOI year over year during tenure. • Exceeded NOI for the company in 4 years vs. the 5-year plan Fortress Investment Group expected.

Portland, Oregon, Us

• Oversaw operations in 26 communities across 14 states, 4 Regional Directors, 12 specialists• Developed and managed a team of leaders across various departments, including healthcare, marketing, and maintenance.• Successfully completed 11 acquisitions within 24 months, aligning company standards with each property's business plan for financial improvement.

Portland, Oregon, Us

• 11 communities across 5 states, overseeing various departments and roles.• Achieved a 20% increase in occupancy and $1.5 million increase in NOI from 2014 to 2015 by integrating acquisitions, rebranding, and aligning with company standards.• Co-authored a customer service program, tagline, and mission statement, contributing to the growth of a new entity for Fortress Investment Group through corporate office management and a national platform.

Bethesda, Md, Us

• 24 communities across 6 states, overseeing a team of directors and specialists.• Successfully acquired and transformed, rebranded 7 communities within 16 months, upgrading them to mid-level Assisted Living and Memory Care properties.• Significantly increased occupancy rates, achieving over $80 million in annual revenue and contributing to the construction of the company's mission statement, culture, and policies for national expansion.

Bethesda, Md, Us

• 43 properties in North Carolina, including 5 Regional Directors, 3 Regional Sales Directors, and 2 traveling Executive Directors.• Achieved over $74 million in annual revenue with an 85% occupancy rate and 34.5% NOI margin in the fourth quarter of 2010, primarily serving a Medicaid portfolio, by prioritizing sales culture and customer service, and emphasizing quality care delivery.• Served as Regional Director for 8 properties, contributing to the overall positive results.• Restructured operational and clinical departments, creating defined regions and roles, resulting in improved company efficiency and survey results.

• Leadership of 18 communities across 6 states, overseeing a team of 2 regional directors and 5 specialists.• Successfully increased the division's occupancy from 80% to 93% within 18 months in private pay markets by hiring 14 new administrators, implementing sales culture.• 65% increase to NOI in 12 months, making full lease payment for first time in 4 years.• Contributed to the development and implementation of policies and procedures for the company's expansion, defining roles and operational guidelines.• Relocated to North Carolina with 5 leadership team members to merge portfolios and establish a new management entity, Meridian Senior Living.

• Managed 14 communities in the State of Oregon, collaborating with Regional Sales and Clinical Services.• Lowered Medicaid occupancy from 60% to 47%, resulting in a 35% increase in service revenues within 5 months, while recruiting and training 11 new Administrators.• Established a sales culture, overseeing sales and marketing efforts for 6 months without a Director of Sales and Marketing, maintaining an 82% occupancy rate during this time.

• Managed financial, clinical, and operational aspects of 5 communities in the region and temporarily served as an Administrator for 4 months at one property.• Achieved a significant increase in census from 75% to 95% within 4 months as administrator, adding to an overall region occupancy of 89% and meeting or exceeding budgeted NOI outcomes in 4 out of 5 communities.

Built profitable Allstate Insurance Agency from scratch. Responsible for training staff members, managing financial records, and marketing services for profitability.

• Leadership of a Private Pay 115-apartment Assisted Living and Memory Care community with 90 employees and 120 residents.• Helped revamp the service plan, rate structure, and caregiver training program for the entire company.• Maintained a 93% average occupancy and exceeded the NOI budget in 4 out of 5 months during the tenure.

Salem, Or, Us

• Responsibility of 4 regional managers, 35 communities across 7 states, managing HR and loss prevention responsibilities for around 700 employees and 1,900 residents during the corporate HR Director's absence.• Successfully acquired 15 properties in 13 months, training staff in implementing Sunwest Management's policies and procedures, and exceeding budgeted expectations in each community within the first 3-8 months of ownership.• Ensured regulatory compliance in every operational state through thorough facility audits conducted under a rigorous quality assurance program.

Salem, Or, Us

• Managed 9 communities and supervised the construction or expansion of 5 new communities featuring Assisted Living, Memory Care, and Independent Living.• Achieved a consistent 93% occupancy rate over 3 years, significantly reducing Medicaid census from 54% to 30% in 9 months, and obtaining 10 deficiency-free state surveys.• Recruited, mentored, and supervised award-winning teams, including the Health Services community of the year (2002), Employee Retention community of the year (2002), and Administrator of the year (2001 and 2002).

Salem, Or, Us

• Responsible for all aspects of Operation, Sales & Marketing, and P&L of 53 unit newly constructed Assisted Living Community. • Pre-leasing activities and lease up, leading to a company record reaching 100% occupancy in 44 days. Record stood until the company was sold in 2010.• 2 deficiency free surveys and highest employee and resident satisfaction scores in the company.

Bachelor'S Degree, Sociology

Associate'S Degree, General Studies