Sean Rudd Email & Phone Number

Atlanta, Georgia, Us

Built and led helpdesk, infrastructure, and system administration teams responsible for securing and supporting the REPAY community and infrastructure. Partnered with vendors and peers across the enterprise to identify and implement strategic solutions to improve security, availability, and cost efficiency. Developed and governed policies, procedures, training, and documentation to implement and maintain internal and cloud based I.T. services.• Recruited and mentored managers, employees, and contractors to stabilize and expand the department.• Developed and repeatedly executed post-merger service and asset integration projects.• Acquired and consolidated ITAM, ITSM, APM, identity, and zero-trust security services.• Defined and enforced policies and procedures for HIPAA, SOX, and PCI security and compliance.• Empowered unprecedented growth of users, security, and business-facing services.• Analyzed and optimized technology licenses and agreements to maximize utilization and reduce cost.

Cared for my mom during COVID and her battle with cancer.

Rochester Hills, Michigan, Us

Member of the Executive Leadership team developing long-term strategies aligned with the business’ operational initiatives. Led division of technology professionals managing I.T. operations, development, devices, and compliance across 5 corporate locations. Collaborated with fellow leaders to ensure daily operations met the needs of patients, doctors, and treatment facilities across the nation.• Deployed applications, databases, and web services to private and public cloud datacenters.• Secured networks, telecom, servers, and workstations to ensure HIPAA/SOX compliance.• Implemented comprehensive disaster-recovery and business-continuity processes and solutions.• Managed and maintained 2500+ mobile devices providing patient training and electronic orders.• Integrated public web services to optimize customer interaction, order processing, EMR & RCM.• Migrated servers, services, and personnel to new facilities, datacenters, and vendors.

Founder and sole proprietor of I.T. consulting services organization providing leadership and technical skills to businesses across the U.S. • Developed RPA solutions to facilitate customer onboarding automation and business development. • Created and managed RFP processes to acquire storage, telecom, mobility, and IT asset management. • Developed on-prem to cloud service migration roadmaps for internal and customer-facing business services. • Provided remote team leadership and I.T. process development, training, and documentation.

Provided leadership, engineering and security as Information Technology Manager overseeing operations and service deployment across 140 locations. Responsible for managing technology department staff supporting physical and virtual infrastructures, shared storage, mobility, helpdesk and telecom.• Defined and enforced IT policies and procedures to support HIPAA security and compliance• Managed projects, budgets, and technology assets to optimize value, availability, and profit• Deployed fully redundant solutions to support multiple VOIP call-centers and warehouses• Implemented helpdesk processes, ticket management, diagnostic and escalation workflows• Negotiated vendor agreements with national vendors to secure savings across all areas of IT

Louisville, Kentucky, Us

❖ Recruited, managed, and mentored a team of systems engineers; overseeing I.T. service architecture, implementation, and maintenance.❖ Accounted for over 150 physical and virtual servers and 30 enterprise applications; including imaging, accounting, and communications.❖ Developed and documented I.T. policies, standards, and procedures for SAS-70, HIPAA, and corporate compliance.❖ Actively participated in current and future corporate technology initiatives; including product research, benefit/cost analysis, and procurement.❖ Maintained I.T. vendor relationships; including price negotiations, scope-of-work definitions, project management, and issue resolution.

Louisville, Kentucky, Us

❖ Managed and mentored helpdesk and technology specialists; supporting two data centers, over 450 user desktops, and an extensive IP network.❖ Installed and managed Microsoft and Linux database, file, email, and web services to improve corporate communication at minimal expense.❖ Implemented and maintained commercial and open-source software and engineered IT processes to expand services to customers and partners.❖ Managed vendors and contractors to facilitate the dynamic expansion of travel offices, a datacenter move, and roof-based emergency generator.❖ Engineered and implemented remote access solutions to provide business continuity, streamline application access, and reduce license costs.

❖ Led development, helpdesk, and client-relations personnel, increasing productivity and customer satisfaction. ❖ Oversaw software planning, development, and distribution and resolved technical and personnel problems inhibiting production. ❖ Developed software functionality to lower hardware TCO for customers and business partners thru integration with third-party APIs. ❖ Increased overall IT infrastructure reliability and security by incorporating service and environmental redundancy and access controls.

Information Services

Associates, Computer Aided Design