Provide support to customers regarding level 1+ issues and escalate as appropriate.Serve as a liaison between the company and customers.Convey customer feedback and remediation documentation and knowledge sharing in all technological aspects managed remotely to customer sites.Ensure client satisfaction, maintain accountability throughout resolution, including issue delegation or hand off.

Greeted and seated guests; received and completed take-out orders; cleaned and reset tables.Assisted servers by refilling drinks and bringing food to guests.Regularly reviewed online sales platforms for errors or improvements and updated management on findings.

Operated church office daily and provided all administrative support to pastor, board of directors, and church community.Implemented and administered Microsoft 365 to establish branded email system, cloud storage, and collaboration tools for the Board of Directors, staff, and volunteers.Redesigned and maintained website, using Wix, to improve branding and usability.Provided resource support to church community and guests/visitors of the Vicky Hester Food Pantry for housing, social service programs, computer/technology use, and more.Created print media for church ministry and business.Led Communications / Social Media team to maintain and grow church ministry during COVID-19, including social media video editing, YouTube growth, and assisting volunteer social media volunteer leaders.Expanded role to include day-to-day bookkeeping functions previously performed by a volunteer: accounts receivable (tithes, gifts, & other contributions), accounts payable, and management reporting.Implemented and administered QuickBooks daily - entered income, bills & expenses, printed checks, produced management reports, and entered & updated budget as needed.

At MCC Richmond - cleaned sanctuary and fellowship hall weekly; assisted in the food pantry.

Sold and serviced personal auto insurance.Independently increased monthly customer satisfaction score above company standards in three months by providing a consistent, pleasant experience to customers while simultaneously managing office affairs.Mentored and trained a new insurance sales agent.

Resolved insurance agent application, continuing education, and compliance licensing issues daily using ticket management system ServicePoint.Responded to licensing system user assistance requests daily using ticket management system ServicePoint.Served on management analysis team to identify, discuss, and recommend changes to insurance agent & adjuster licensing procedures.

Reviewed insurance company policies and forms for compliance with state laws and regulations.As needed, researched and wrote small reports on new or complex insurance products for management review to approve or disapprove the product.Created and implemented checklists to establish consistent compliance reviews of insurance policies and decrease average review time.

Sold and serviced personal insurance policies.Trained team members as an ad hoc subject matter specialist on new or changed sales and service tools to increase productivity and product knowledge.Created and implemented intranet based reference guide about residual insurance market products to decrease agents' time spent searching for information.Identified and analyzed complex rate filing to understand and explain significant auto insurance rating score.

Maintained store accounting records daily by entering cashier sales, preparing deposits, and entering department expenses.Trained new customer service associates as needed.Identified and reported a programming error in the new, companywide store accounting system which resulted in a correction and update to the system.

Processed incoming mail from retail stores and prepared for electronic imaging once per week and entered updates into HRMS daily from images.Answered incoming calls daily for employment verification and other personnel records requests from employees, managers, and other employers.Assisted with procedure documentation for a new, companywide human resource management system.

Processed customer purchases daily using store POS system and received payment for purchases.Bagged groceries and restocked returned items.Facilitated new hire orientation classes one to two times a month.

Tested new information systems, and enhancements, and trained team members on changes.Mentored new-hire teams as needed.Promoted to senior specialist to handle complex accounts, resolve escalated issues, and train lower level specialists.