Sean Ryu Email & Phone Number

Train new and current IMPLAN users including internal teams on the product, an economic analysis input-output software● Conduct internal trainings twice a month with cross functional teams to build their knowledge base● QA new software patches including new full data sets from the Bureau of Economic Analysis (BEA) for accuracy and usability● Utilize support software such as Zendesk to provide 100% customer satisfaction and updated support documentation● Create new articles and documentation on economic input-output modeling for public use on the support site● Provide feedback to development team for functionality changes via JIRA boards and the confluence system● Use Salesforce to track invoices, quotes, payments, and customer groups to manage revenue● Utilize Google suite and Microsoft office at advanced levels for interdepartmental documents

Austin, Texas Metropolitan Area

Leader of a 9-12 member customer service team at a successful startup● Ensure compliance with company customer service standards of excellencethrough Zendesk with 95% customer satisfaction● Manage company KPIs/SLAs and provide weekly feedback to employees usingTableau● Provide training and mentorship to new and existing employees● Member of a cross functional team dedicated to continuous improvement incustomer service and industry insurance standards

Austin, Texas Metropolitan Area

Leader of a team that provides consulting services to 1 of the top 4 Fortune 500 technology companies● Supervised and managed the Quality Assurance/Quality Control team of 20 members● Manager of up to 3 projects at a time for the mapping software with 100% deadline adherence● Conduct daily team discussions with leadership and develop operational changes for a workforce of 100● Lead a team that gathers and analyzes data and provide working solutions for millions of clients around the world● Project manage a variety of special projects and oversee the KPIs related to those projects● Manage KPIs both in productivity and quality using Tableau● Provide and present information for daily, weekly, monthly, quarterly, andyearly reviews

Austin, Texas

Leader of a team that provides consulting services to 1 of the top 4 Fortune 500 technology companies● Supervised and managed the Quality Assurance/Quality Control team of 20 members● Manager of up to 3 projects at a time for the mapping software with 100% deadline adherence● Conduct daily team discussions with leadership and develop operational changes for a workforce of 100● Lead a team that gathers and analyzes data and provide working solutions for millions of clients around the world● Project manage a variety of special projects and oversee the KPIs related to those projects● Manage KPIs both in productivity and quality using Tableau● Provide and present information for daily, weekly, monthly, quarterly, andyearly reviews

United States

Enhanced location data for consumer applicationsWorking with a team to insure accuracy of dataFollow set guidelines as well as think critically about different situations to ensure consumer needs are met.

Provide customers with the best experience in the store from helping to find items, to providing services such as photo printing.Helping to restock the store with fellow employees and continually communicate about replacing/moving around new and sale items.Communicate directly with store manager about customer needs as well as any changes that needed to be made in store to enhance customer experience.