As an Systems Administrator, I thrive in a hybrid environment where I can leverage my infrastructure management expertise alongside a growing passion for cybersecurity. My responsibilities at Breeze Ventures encompass a diverse range of IT functions, categorized as follows:Security:* Identity & Access Management (IAM): Implemented security best practices for user access control using Azure Active Directory (AAD).* Security Information and Event Management (SIEM): Monitored system logs and events using Wazuh for threat detection and incident response.* Mobile Device Management (MDM): Managed MDM to ensure device security compliance.Infrastructure & Operations:* Cloud & Containerization: Maintained system uptime and performance through proactive monitoring of Kubernetes (k8s), AWS, and Grafana dashboards.* Network Monitoring: Administered and monitored network infrastructure using Meraki dashboards.* Database Administration: Possess experience with database administration (Postgresql).Service Desk & Support:* Multi-Tier Support: Provided L1-L3 technical support for internal applications, troubleshooting hardware/software issues.* Knowledge Base Management: Created documentation for the organization to improve internal knowledge transfer and troubleshooting efficiency.* Incident Management: Detected, escalated, and resolved emerging incidents, ensuring timely response and minimal disruption.Adhoc Skills:* IT Asset Management (ITAM): (Mention any specific tools or methodologies used)* Secure Procurement: Highlighted security considerations during the procurement of hardware and software tools.* Project Management: Strong understanding of system requirements gathering and project documentation preparation.

In my previous role as Systems Engineer at Paranet Solutions, I provided comprehensive technical support for a diverse clientele of small and medium-sized businesses (SMBs). My core responsibilities encompassed the following areas:* MDM Administrator: Experienced in managing devices software and device settings, monitor compliance, and wipe or lock devices.* Security & Compliance Audit: Experienced in generating reports for clients in compliance with HIPPA standards with the help of the security team.* Windows & macOS Support: Possessed a strong foundation in supporting Microsoft Windows 7, 10, and macOS environments, providing a solid base for broader system administration.* Endpoint Management: Maintained in-depth knowledge of endpoint management practices, including software patching, backups, alerting, antivirus updates, and hardware monitoring, demonstrating an understanding of preventative maintenance and system health.* RMM Tools: Utilized ConnectWise products and Kaseya, showcasing experience with Remote Monitoring and Management (RMM) tools, a core responsibility for many Systems Engineers.* VDI Administrator : Maintained a working knowledge of Citrix Admin and Citrix Workspace, demonstrating a foundational understanding of the application administration.* Backup and Monitoring of Servers: Experienced in server backup and monitoring tools such as (Axcient 360, Nutanix, Veep, Datto and Vsphere) and maintain systems up and running at all times.
Problem-Solving & Collaboration:* Incident Resolution: Collaborated effectively with senior engineers, pod directors, and project managers to troubleshoot complex client issues, highlighting your ability to work collaboratively to resolve system problems.* Proactive Monitoring: Proactively monitored client environments, identifying and reporting potential issues before they impacted user productivity, demonstrating an aptitude for preventative measures and system optimization.

As an IT Support Engineer my duties are:• Support end user onsite and remotely to resolve IT related issues.• Team Lead of the Windows 7 Migration Project.• Vulnerability and patch management of servers.• Handle PCs, Notebooks, Peripherals and Printer’s faults.• Maintain Desktops Hardware Configuration & Operating Systems.• Handle Software Troubleshooting of Standard Office Applications.• Handle Email Support for Desktops.• Handle PCs, Notebooks, Peripherals installation, Upgrades and Internal Relocation.• Assist in Setup of new PCs and Installation, Upgrades and Internal Relocation.• Ensure that all Users are able to log in to the Company Network.• Detect and Elimination of Computer Viruses.• Trobleshooting of Problems Encountered by End Users.

As a Data Analyst for a social media platform part of my duties is to:• Review, classify and/or eliminate highly sensitive content.• Understand and remain updated on changing client policies and guidelines • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team • Within agreed-upon turnaround times and standards of quality • Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.• Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.• Assess and resolve non-standard and standard issues or problems.