Sean Sirois Email & Phone Number

United States

United States

United States

• Acknowledged, responded to, maintained, and escalated support tickets consistent with ticket service level agreements in Zendesk.
• Performed application upgrade and prod-to-test refresh testing.
• Collaborated with project teams to complete configuration change requests and troubleshoot changes to workflow.
• Performed a number of tasks such as large rate loads, exception management, master data management, and error resolution, including order planning, freight settlement, transmission failures, etc.
• Configured external rate and distance engines.
• Initiated service requests with Oracle to address bug fixes.

Greater Philadelphia

• Planned truckload shipments using Oracle Transportation Management (OTM) for an industrial HVAC company, managing planning operations across four plant locations to deliver product to sites all over the US and Canada.
• Built relationships with carriers to cover shipments under tight deadlines.
• Trained new team members on OTM functions and company procedures.
• Coordinated deliveries by liaising with customers, project owners, manufacturing plants, and carriers.

Skillman, New Jersey

• Oversaw the processing of 15,000 inbound and outbound shipments annually.
• Managed relations and contracts with shipping and equipment contractors, including FedEx, DHL, USPS, Neopost, and Endicia.
• Developed and managed all shipping elements of the test administration budget.
• Supervised a year-round team of temporary employees.
• Implemented alternate shipping carrier options, resulting in a 95% reduction in customs delays in China and a 75% reduction in the Middle East.
• Established quality control checks, reducing the rate of shipping errors from 3% to 0.5%.

Skillman, New Jersey

• Created a shipping/receiving procedures manual for employees, improving processing times and overall work quality.
• Reviewed and approved shipping vendor invoices and postage requests.
• Created and maintained accurate documentation of material processing as well as the tracking, storing, and shredding of examination materials.
• Organized data in Excel to track shipments, log payments, forecast office supply orders, and share information between departments.
• Processed credit card payments in authorize.net and resolved discrepancies.
• Purchased office supplies and all materials associated with outbound shipping and return processing.

Skillman, New Jersey

• Coordinated all aspects of test logistics.
• Responded to member inquiries using CRM and Outlook.
• Reviewed and processed inbound/outbound test materials orders.
• Oversaw a team of contract employees.
• Contacted members if there were discrepancies with payments, registrations, or test materials orders.

Skillman, New Jersey

• Processed Inbound/Outbound test material orders.
• Scanned and batched registrations, member renewals, and publication orders.
• Processed, scanned, and scored returned test materials.
• Organized supply orders.