Sean Smith Email & Phone Number

Fareham, England, United Kingdom

Portsmouth, England, United Kingdom

• Responsible for handling all incoming in-direct requests for proposals (RFPs) and preparing comprehensive and compelling responses to win new service contracts.
• Collaborate closely with cross-functional teams to gather necessary information and inputs for RFP submissions, ensuring alignment with customer requirements and company capabilities.
• Deliver exceptional customer service by promptly addressing inquiries, providing product information, and guiding customers through the service sales process.
• Serve as a point of contact for ANS to BMC, ensuring timely and efficient delivery of services according to client specifications.
• Create and present project statement of works (SOWs) and quotations to clients, highlighting the value and benefits of our services while accurately estimating costs and timelines.
• Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams, fostering long-term partnerships and repeat business.

Portsmouth, England, United Kingdom

• Liaise with all teams within the service delivery team (developers, testers) in accordance with our current client projects.
• Managing story delivery with key stake holders within the Agile Release Train.
• Working closely with Scrum Master and Product Owners on effective project management, sprint planning and delivery planning using Scrum activities such as stand-up's, retrospectives, and demonstrations.
• Ensuring that all PMO activities are carried out such as billing schedules, timesheet consolidation, contractor renewals, invoicing, and budget management.
• Reporting to the CEO with updates on all current client requirements, deliveries.
• Using Jira, Confluence and ALM for reports on test activities, incident management processes and Sprint monitoring.

Portsmouth, England, United Kingdom

Overall service delivery of both products and projects to our customers. Engaging in stakeholder relationships and ensuring we are delivering quality services throughout the development and testing life cycles.

Portsmouth, United Kingdom

• Responsible for all test activities within the SIT cycles using Agile methodology.
• Coordinating standups and defect management calls to assess the best practices for the sprint and workload for the team.
• Aligning all teams from internal automation testers to external component and integration testers.
• Ensuring all relevant automation, performance and manual test cases are created based on user cases provided by the client and developers.
• Being at the forefront of defect management using ALM and Jira, organising the developers time accordingly.
• Reporting using radiator graphs and burn charts for 'Go No Go' meetings, presenting to stakeholders and final delivery to UAT.

• During my time with Testrama I learn the fundamentals of testing, from methodologies to automation via UI tools to then test management methods and leading a large team to multiple successful deliveries using both.
• Coordinating 50 testers across multiple integrations and systems in conventional testing cycles and special events specifically catered for the project call ‘bootcamps’.
• Reporting directly to key stakeholders and project management in relation to all activities.
• Part of the end user delivery team during the SDLC, progressing defects through triage meetings and retesting phases.
• Created the standard regression test suite which is currently used still to this day via automation.
• Carrying out tests on both custom Remedy platforms and Salesforce.com.

Portsmouth, England, United Kingdom