Sean Smith Email & Phone Number

Sydney, New South Wales, Australia

Creating fully responsive websites, from initial design to final product.

Sydney, New South Wales, Australia

- Providing both on-site and remote support in a 2nd line capacity for one of Sydney's leading MSP's - Co-leading weekly meetings with customer's senior IT staff to review tickets, discuss any major issues, and propose solutions and changes that may benefit the customer- Implement technical change requests- Providing training to junior staff members, as.

Birmingham, England, United Kingdom

Providing 2nd line support to approximately 5000 users within the insurance sector. As a member of 2nd line support, I would primarily work on escalated tickets from 1st line, high priority tickets, as well as providing general technical BAU support throughout the company. - Responding to major incidents through to resolution- Responding to endpoint.

Solihull, England, United Kingdom

Based within Ei Groups head office, I provided 1st and 2nd line support to approximately 400 users, as well as remote support to field staff. As well as dealing with general ticket progression and walk-up queries, I also played a large part in setting up staff members with hardware to work from home in preparation for the Government lockdown. - New.

Sydney, Australia

Within Dyson’s head office, I provided on-site support to approximately 200 members of staff. I was also a key member of a new site creation team, transforming an empty office floor into a fully set up 2nd site. Progressing and resolving service desk tickets on a level 1 & 2 basis- Hardware Installation (workstations, phones, projectors etc)- Replacing.

Sydney, Australia

Providing on-site technical support to staff within the Bayside Council head office, as well as remote support to branches in the surrounding area. - Providing on-site and remote support to 1,000+ users- Creating, progressing and resolving service tickets in accordance with SLA (Level 1 & 2)- vSphere and VM Horizon Administration- Office 365.

Sydney, Australia

Working within Double Bay's recently opened Library, I was responsible for managing and supporting all of the on-site technology. I would also assist members of the public with queries in relation to their own devices while working in the library. - Technical support for Windows, Android, OSX and iOS devices,- Microsoft Surface HUB/ Skype Video.

Melbourne, Australia

Working in a small team, I provided 1st and 2nd line support to staff on-site, as well as nurses working remotely within the community. The nature of the contract was to provide assistance to a wide variety of clients, ranging from community nurses with very little technical knowledge, through to Network engineers and third party vendors. - Creating.

Birmingham, West Midlands, United Kingdom

My second role at SCC was to provide 2nd line support to over 7,000 users with varying degrees of technical knowledge, ranging from clinical nurses to heads of network infrastructure.- Logging and managing tickets throughout the entire lifecycle while adhering to the ITIL framework.- Liaise with 3rd line support, 3rd-party suppliers and the incident.

Birmingham, United Kingdom

My first role at SCC was to provide 1st line technical support to a global pharmaceutical company with over 15,000 users (TEVA). My typical duties would be to provide remote support for Windows 7, bespoke software and general hardware. Tickets would be raised and managed via Service Now and escalated to 2nd line and other 3rd parties when necessary.

Bachelor Of Arts (B.A.), Computer Animation Arts

Foundation Diploma, Art & Design