Sean Snead Email & Phone Number

Mason, Tx, Us

✔ I started a technology consulting company dedicated to empowering small businesses and individuals with a trustworthy technology partner. My mission is to provide a reliable, personalized approach to navigating the complexities of technology, ensuring that my clients always have a knowledgeable and dependable voice they can count on.

Lubbock, Tx, Us

✔Advanced through increasingly responsible positions, culminating in a key leadership role to define and communicate the customer-engaged Product Strategy and Vision by fully engaging with and inspiring direct reports, business leaders, and key stakeholders. Serve as an Integral part of all strategic conversations and decision-making processes. Instrumental in driving the growth of the credit union from $150 million to $400 million in assets. ✔Partner with cross functional teams to define a differentiated product strategy and product roadmap for the credit union.✔Deliver product releases with strong bias towards quality, staying on-time, within budget, and meeting business objective. ✔Closely partner with sales and marketing teams to ensure that product strategy and roadmap are aligned with customer and market opportunities.✔Drive product implementation and stay closely plugged into customer, partner, and stakeholder feedback, in order to improve product and drive roadmap.✔Lead early ideation of new product features, capabilities. Compiled, researched, and recommended respective approaches for feature development (buy/build/partner) to optimize the balance between function, cost and rework.✔Stay updated on industry best practices and emerging technologies.

Lubbock, Tx, Us

✔Oversee and manage all mobile and online applications and control core IT systems for the credit union. Provided support for 100 employees and 23,000 members, ensuring timely resolution of issues and inquiries to enhance member satisfaction and engagement. ✔Enforced best practices for IT system and application management to support organizational goals. ✔Managed and maintained core IT systems and applications for seamless operations. Ensured the reliability, security, and performance of all IT systems and applications. ✔Oversaw system upgrades, patches, and maintenance to minimize downtime and enhance operational efficiency. Collaborate with cross-functional teams to align core IT systems with business objectives and requirements. ✔Collaborate with internal teams to maintain and improve application security while ensuring seamless user experience and troubleshooting any application issues. ✔Recognized for developing and maintaining efficient support processes, leading to a significant decrease in member complaints and an increase in positive feedback.

Lubbock, Tx, Us

✔Managed and controlled core systems to ensure seamless business operations. Oversaw system upgrades, patches, and maintenance to minimize downtime. ✔Responsible for troubleshooting and resolving issues related to core systems to ensure uninterrupted operations. ✔Conducted regular maintenance and updates to all IT systems to optimize performance and minimize disruptions. ✔Implemented and maintained IT security measures to safeguard all systems and data.✔Established and progressively managed vendor relations to ensure effective support and service for all installed IT systems and applications.✔Communicated with stakeholders to gather requirements and provided updates on system operations, performance, and future requirements.

✔ Responsible for managing and controlling LAN and WAN networks as well as Hyper-V environment with 80+ servers. Upgraded core functionality to improve performance, increase efficiency and drive customer experience in a rapidly evolving environment.✔ Applied diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Mitigated security risks by installing security patches, running anti-virus or other utilities. ✔ Implemented and advised on IT security policies and procedures to ensure the protection of information transmitted from using Local Area Networks (LAN), Wide Area Networks (WAN). ✔ Created and owned Active Directory groups to include creating new users, deleting users and changing their permissions.✔ Demonstrated success in managing a Hyper-V environment and was able to maintain a level 1 FDIC rating.

Lubbock, Texas, Us

✔ Entrusted with maintaining and controlling the company’s web hosting environment.✔ Enforced compliance with all AD, development, and IT policies, best practices, and standards.✔ Identified and communicated system/network issues in a timely manner by monitoring internal systems.

Lubbock, Tx, Us

✔ Provided high-quality help desk & technical support and issue resolution to 3K+ customers.✔ Controlled and managed AD and the server room, including power and cable management.✔ Played a key role as the lead administrator for printers and related operations, including converting to ThinPrint, operational, billing, and mailing print tasks.

Bachelors, Management Information Systems

Associates, Computer Information Systems