Sean Pierce, Mba Email & Phone Number

· Facilitate the implementation of 120+ projects representing Timekeeping and Scheduling tracking.· Met with client executives and leaders to determine pain points and needs, built software to meet specifications, and trained client on software utilization.· Provide support and continued training as needed post Go Live.· Manage project tracking and implementation milestones to remain on target with timelines.· Train new hires to the team and manage the workload of their assigned accounts.· Serve as Point of Contact and escalation contact if department director is unavailable.· Develop training and testing materials for both internal and client facing documents.

Greater San Diego Area

· Manage the accounts of more than 240 travel nurses rectifying all payroll and timekeeping problems in a timely and accurate manner.· Handle more than 1K calls on a monthly basis while achieving a 98.8% customer satisfaction survey score.· Managed Customer Solutions Career Expo Project representing the Customer Support division to promote the team to more than 200 internal partners.· Led Customer Support Town Hall project and worked closely with leadership and teammates to educate 80 team members on the department’s most current and strategic initiatives.· Member of task force for testing new document capture mobile app to be released to all travelers on assignment. Created and facilitated training for 60 customer support and time processing team members and leaders.· Identify trends and develop process improvements to reduce problems and accelerate resolution time.

Greater San Diego Area

- Form a close working partnership with clients and internal stakeholders through implementation of new Managed Service Program(MSP) with a focus in contingent staff time capture, invoicing, and accounts payable-Develop optimized and streamlined processes to meet client needs, internal stakeholder's need, as well as contractual obligations through the development of time capture and accounts payable VMS (Vendor Management System) technology integrations- Documents client pain points and areas of opportunity, process discussion, and approvals during work groups with the addition of capturing and assigning action items- Act as an internal consultant to the organization regarding the application and utilization of current training and development plans.- Assists with creating and tracking progress on assigned projects through utilization of project management program software.- Provides training of processes and technology developed throughout implementation. These training consist of both documents and video led technical training of VMS tools. - Manages and addresses risks by developing change management plans- Conducts meetings with internal representation of key functional areas to ensure successful adoption of process and program - Builds vendor management system based off of work and approval flows and technology functionality.

Central responsibility is to create connections between San Diego State University students and entrepreneurial minded organizations in the San Diego area. These connections are made through internship opportunities, entrepreneurial workshops and events, and competitions.

- Provide excellent and accurate service to clients ensuring their financial needs are well met.- Effectively and professionally introduce clients to products and resources to fit their needs.- Accurately maintaining my cash drawer and financial records to perfect audit form.- Accurately audit and file records and documents in an efficient and timely manner.- Trained in Quality Assurance Audit and reporting so as to insure branch consistency.

Master Of Business Administration (M.B.A.), Management

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Arts (B.A.), Religion/Religious Studies