Sean Spradley Email & Phone Number

Evans, Georgia

• First and second-line support for a multi-site healthcare organization.
• Responsible for Active Directory administration of approximately 400 users.
• Working with Avaya VOIP system.
• Network cable runs, layer 2 switch basic configurations, and network rack setups.
• File server and Synology NAS security permission handling.
• Windows workstation building, imaging, and deployment.

Augusta, Georgia

• I provide first-level technical support for clients in a fast-paced environment. I maintain intermediate level knowledge of IT systems and Operating Systems in order to provide the best level of support. I perform.
• I consistently achieve some of the highest scores within our team per month, based on Average Handling Time and Quality Assessment.

North Augusta, SC 29841

I was responsible for driving the technology department’s sales goals and the training of all team members within the department. I would still work the department occasionally and maintained the same level of break/fix experience that I had before my promotion. I was also responsible for hiring, coaching, and firing all employees within the store and.

I was responsible for the day-to-day duties of break/fix computer services, as well as new computer setups. This is where I got the majority of my client-facing desktop support experience (not including what I’ve done for friends and family on the side), as I was exposed to many different variations of issues, ranging from hardware diagnostics and.