Sean Stimson Email and Phone Number

Ashbury Computer Services, have been responsible for pioneering the new 'White Glove' deployment method through Microsoft Endpoint (Formerly Intune) this method has been able to cut endpoint deployment times down considerably. Historically building a device for a user was a time-intensive task, we have managed to get the time down for your company to zero. We can pre-provision all machines to your domain from our customised premises, and send them direct to your end-users fully configured, and enrolled into your Intune environment.

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I engaged on a number of Contracts for Lucid, including Server and Switch migrations for IHG.Windows 7 Rollout for Action for Children.3rd Line support for Arrow Business Communications.During my work for IHG, I was personally thanked by the PM, for ensuring the smooth transition of services, and also being able to resolve Opera DB issues.

I am responsible for ensuring that all of my employers estate (3000+ systems) are patched and up to date. Obviously resolving errors when they arise. I also provide 3rd line IT Support.

Technical Support provision for bespoke 'Time & Attendance' software solutions, (Astrow Plus, Protime & Zeus)General Windows Support for Customer’s host machine (All Version’s) including server & network support when required.SQL Support (Queries and reporting, inner and outer joining, etc)Liaising with Account managers, and keeping them informed of their Clients, support progress.Network Interrogation of Clocking Terminals on Clients Estates.Hardware fault diagnosis and repair.Technical support provision for bespoke EPOS software.Website Integration with EPOS software support.General Customer Services duties.EPOS software backended onto a Firebird database, which was supported also.General php support, and website technical support.Remote software and patch installations using Landesk and AD.

Responsible for the daily operation of 47 Virtualised Citrix servers running Server 2003, including their creation and support, (Including publishing apps).Designed and implemented Servers and Support processes for implementation of high level IT Projects (Bighand Digital Dictation, Swift Suite, FrontRange Discovery, and their SQL DB's) I also wrote the technical documentation and network maps for this project.I was responsible also for the continual upgrading of our Swift software, I worked in co-ordination with the Development team who upgrade and write the Swift software, to implement the Swift Suite across SJP’s Citrix Farm, which included backing up and upgrading the Swift SQL DB's and running scripts against them.Supported VIP users, and conducted Site Support Visits.Upgrading the Main CDB to keep the Business moving forward.Providing Final-Level support for Blackberries and mobile devices that interface with SJP’s Exchange, I also led a project to bring Vendor Supported Devices onto SJP’s Corporate BES.Working Knowledge of Active Directory, including GPO creation and user provisioning & Mailbox creation.BES and RSA experienced, I am currently final support for Blackberry devices within SJP.Working knowledge of AutoIT & Powershell.* Microsoft Certified for Powershell.*Working knowledge of Server 2008.MS-Office 2000/2003/2007, Windows XP/Vista/7 support.Network and VPN Creation and support.Various ad-hoc tasks undertaken on request.Scripted various helpdesk fixes to maximise efficiency.Supported VMWare virtualised servers, and experienced with VSphere client, and ESX 3.5, including virtual machine creation and support.Supported SQL 2003 & 2008 servers.Exchange 2003 (Enterprise Ed) Technical support, including installation and Mailbox Storage creation, un/mounting and support. Monitoring mail server queues, supported Outlook Web Access (OWA), etc.Scripted automated installs of hotfixes and patches, using AD as a deployment tool with a GPO.

Worked within a very dynamic demanding environment for a world class IT service provider, ensuring that the computer systems ran smoothly and that viable alternative solutions were provided for in problematic situations.Lead Consultant for a number of projects, including Disaster Recovery, and Refurbishment of the IT & Desk Equipment (Project: Look & Feel) within the Company.Provided software and hardware support for a wide range of trading applications including: - Reuters Trading for Commodities, Reuters Ordering for Commodities and Bloomberg.Working knowledge of SAP, Peregrine and Assyst reporting tools and internal software and business practices.Assistance provided for re-patching the network, telecommunication ports to different domains etc.Various ad-hoc tasks undertaken on request.2nd & 3rd Line technical support provision to users.

Customer services oriented role including call handling, logging regarding equipment queries etc.Proactive approach to customer feedback and ensuring clear communication of status reported at all times.Regular liaison with other relevant departments on status updates.Promoted to provide more in-depth customer telephone technical support for a variety of technical products including PCs, PDAs and Home electronicsFault Finding and Repairing of Electronic equipment, on workshop rotation.