Sean Stroup Email & Phone Number

United States

Fort Washington, Pennsylvania, United States

Lansdale, Pennsylvania, United States

- Provide comprehensive IT support for residential and small business clients, addressing issues from cell phone troubleshooting to building and upgrading small business infrastructures.- Redesign client workflows, introducing technology to enhance efficiency and simplify tasks.- Manage data recovery and create tailored backup solutions for individual clients.- Handle cybersecurity incidents for small businesses, implementing measures to enhance security.

Lansdale, Pennsylvania, United States

I'm a multi published photographer that services the Philadelphia, PA area and surrounding regions. Raptor Kiwi Studios offers a wide array of services, from events to family portraits, general photography, and whatever other photo needs you may have.also offers more specialized photo services under its umbrella brands. Screamy Kiwi specializes in all things horror, occult, and all shoots that are spooky and scary, and Raptor Fashion specializes in runway, glamour, and general fashion portraits.

Horsham, Pennsylvania, United States

- Provided user support when tickets needed to be escalated from the help desk.- Maintained the corporate network; Servers, Aruba access points, Zscaler VPN.- Configured and managed Intune for MDM of windows PCs and also configured and managed Jamf for MDM of Apple devices.- Assisted in system migrations from on-prem to the cloud via outside vendor/ MSP partner, or migrated from on-prem physical server to a virtual server with VMware and Hyper-V, or to Azure.- Worked with the rest of the team to redesign the network connections both LAN and SDWAN setup with all of our offices.

United States

- Provided 3rd-level support, assisting with 2nd-level tickets, and collaborated with the security team to manage and mitigate threats.- Supported Smartsheet, leading the MS Exchange On-Prem migration to the O365 cloud and migrating acquired companies' email systems to our O365 Tenant (49 domains in 2 years)- Migrated SharePoint sites from On-Prem to SharePoint Online, managed SCCM for server patches and server management, and configured and deployed Intune to all PCs.- Configured and managed MS Teams for collaboration, data storage and new soft phone system.- Led the redesign of user account request processes using Smartsheet and took full responsibility for SCCM, Sophos, Absolute, and Code42 management during a transitional period.- Achieving SOC 2 compliance, actively participating in audits, and designing a new Time Off Calendar SharePoint App solution for enhanced tracking.

Horsham, Pennsylvania, United States

- Supported a user network of approximately 6000 users, delivering 2nd level support and closing tickets through Service Now.- Created and managed user accounts using IBM ISAM and ISIM while streamlining computer setup and imaging through Lenovo Cloud Sync.- Collaborated in managing the Sophos environment with Sophos Central, contributed to projects with system/software engineers, and implemented Code42 for critical user data backups.

- Managed IT infrastructure for diverse clients, offering senior-level support to the Help Desk Tier 1 Team and leading the team on client projects.- Designed and implemented network solutions for small businesses, deploying and maintaining physical, virtual, and cloud-hosted servers using Vsphere, HyperV, Azure, and Citrix Xen Server.- Deployed Office 365 licensing, handling migrations between Tenants and from on-prem to the cloud and overseeing O365 apps and security for all clients.- Collaborated on server-level projects with project managers and senior technicians and installed.

Blue Bell, Pa

- Provided 2nd level support to the Help Desk team and maintained workstation images using SCCM- Monitored Server and Workstation Compliance across various systems, including SCCM, Logarithm, DLO backup agents, Intune MDM, Forcepoint Internet Security, and Cisco Zero Trust Certificates- Oversaw MS Exchange, Spam filter systems, and managed Enterprise Backups.- Managed O365 apps and security, trained users on SharePoint, OneDrive, and Teams while handling various IT projects. - Migrated On-Prem Exchange to O365 Exchange Online and SharePoint sites to SharePoint Online. - Established Azure-hosted File Shares, migrated data from On-Prem Servers, and deployed Veritas DLO file-level backup software to 3000 user PCs. - Implemented Intune for MDM on all mobile devices, managed McAfee Device Encryption on user PCs, and upgraded data management and backup solutions for data across the enterprise.

Blue Bell, Pennsylvania

- Supported a user base of approximately 3000 enterprise-wide, collaborating with executives and their administrative teams to address complex tickets beyond the scope of the Help Desk.- Managed user security by leveraging various Windows and internal security controls, including Active Directory, Penta, and custom in-house software.- Revamped help desk workflows, optimizing ticket submission processes.- Assumed an unofficial leadership role within the team, addressing advanced issues, collaborating on special projects, and leading by example.

Southampton, Pa

Diagnose computer issues, replace hardware, remove viruses/ malware, occasionally troubleshoot and fix computers remotely, go out on house calls for various repairs.

Feasterville Pennsylvania

Manage and oversee the technology department in the store. Troubleshoot computer, network, and printer solutions for customers. Recommend products to suite individual customers' needs, repair/ upgrade software and upgrade customer computer systems. Go out to customers houses for service calls for various electronics repairs.

Greater Philadelphia Area

I'm a Network Admin intern and handle pretty much most things IT involving security and networking skill sets.

Feasterville, Pa

Maintain the "front end" of the store and the customer service desk, coordinate all employees in the store to assign job duties, break schedules, maintaining the cashier to customer ratio, setting goals for cashiers daily and making sure that they reach their goals every day. Process and validate the sales from the previous sales day and prepare the register funds for the next sales day.