Moorland Surgical Supplies:Responsible for ensuring the dispensing, buying, customer service and logistics operations work efficiently and effectively, with overheads, costs and expenses minimised by careful and effective control along with full utilisation of all resources.• Ensure the highest level of customer satisfaction and lowest rate of attrition by delivery of high quality customer service to patients, referrers and healthcare professionals;• Management of the dispensing operation to ensure timely and accurate submission of prescriptions to Prescription Pricing Department each month.• Manage delivery performance to customers to meet customer expectation;• Maximise profitability through regular review of effective buying to ensure optimum discounts are deployed at all times for all purchased items;• Maintain optimum stock holding through regular review of buying quantities, demand and minimising slow moving items;• Management of third party delivery company to ensure deliveries are cost effective and the services add value to patients;• To ensure all deliveries are made as expected achieving customer expectation, with a clear process in place for any deliveries not achieved;• Regular review of staff resource and their application to ensure the support of the growing demands of the business; • Responsibility for the upkeep and presentation of the premises and responsible disposal of waste materials incl., sensitive data etc.;• Responsibility for monitoring expenditure of the site and ensuring it is in line with pre-set agreed budget;• Selection and recruitment of new staff;• Manage any disputes and or grievances raised by staff; manage poor performance of staff members• Ensuring all operations comply with Clinical Governance regulations;• Ownership of performance for dispensing, logistics and buying teams ensuring KPIs are met and achieved consistently;• Ownership of all Quality Incidences reported from the site and challenge areas of concern;

FGXE (UK, Ireland and Northern Europe) - Operations Manager | March 2015Responsible for accurate and cost effective delivery for all FGXE products from order release to customer delivery on time. All objectives met through focused management of the operations team, systems and cross functional departments. Reporting directly to the Head of Supply Chain & Operations:• Deliver the Operational budget within agreed targets.• Manage the Health & Safety of the site within legal guidelines.• Delivering OTIF events calendar & PLF requirements.• Managing the forward planning of all work within Operations, liaising with the Team Leaders on a daily basis. • Building strong relationships between all direct and indirect functional departments.• Ensuring all sales orders meet and exceed the needs of the internal & external client.• Managing all relevant suppliers ensuring that the most cost effective and timely service is provided.• Managing the stock holding in the most productive and accurate manner.• Prepare and submitting effective reports, budgets & forecasts to board level.• Constantly reviewing the operational processes with a view to “faster, cheaper & better” principles.• Ensuring stock flows in and out in an efficient, effective and productive manner.• Effectively managing and merging FGXE’s two value streams: Sight Station and Foster Grant.

Responsible for day to day running of the business (multi-site retail and e-commerce site) as Business Operations Manager which included forecasting and cash flow management for a busy retail outlet in Cheshire. Delivering and maintaining high levels of customer service my main remit was to manage the complete sales cycle from sourcing wholesale suppliers to over-the-counter sales within the shops:• Business administration, HR, marketing, sales and supplier management• Recruitment, training, interviewing and managing an external HR consultant• Product launch, PR and writing copy for various media, online and offline• Supplier sourcing, product definition and contract negotiation• Seasonal and event management including product promotion and POS• Stock management, stock rotation and stock control• Social media, SEO, PPC, blogging and online communications management

Full P&L Sales Manager responsibility for the stock control and merchandising team tasked with ensuring accurate retail space, product plans, product ranges and seasonal product launch projects were delivered on time and within budget.• Achieve and exceed KPI’s above fellow Sales Managers and Department Managers• Working with the General Manager, Senior Sales Manager to improve operations• Maximising profits by controlling labour costs and consumable expenses• Continuously reviewing and managing team performance• Supporting the Store Manager in identifying commercial opportunities• Providing an exceptional in store experience for customers• Checking off and signing invoices and credit notes on a weekly basis• Managing staff training requirementsPersonal Attributes Technically adept Business Operations Manager who operates with integrity to produce results and develop sustainable solutions Able to confidently interface at all levels of the organisation clearly Proficient in managing people and developing working  Patient, analytical, considerate and quietly confident in surpassing expectations Great attention to detail, articulate, well-mannered and ultimately professional Strong as a Sales Retail Manager who isn’t afraid of hands on responsibility Understands the importance of achieving targets and surpassing client expectations