● Scope and design training deliverables with subject matter experts● Update and improve existing training material ● Develop training courses to help partners understand and utilize and sell products efficiently● Use VYOND and Camtasia to develop training modules quickly for consumption ● Assist events team with reviewing, editing, and delivery of training sessions at Converge (Tanium's trade show)

● Partner with the Global Project Management Office and Product Owners to identify training gaps and opportunities for new product releases.● Develop curricula based on thorough needs assessment, and lead a team of instructional designers to develop and release training material.● Utilize surveys, customer journey studies, and direct customer feedback to innovate and satisfy customer training needs.● Serve as a people leader for a team of global Instructional Designers through in-person and remote environments.● Lead training steering committees for new products to ensure consistent collaboration between Sales, Service, and Customer Training groups.● Use instructional design methodologies and ADDIE development to ensure that customer training follows the Waters Continuous Improvement/Continuous Deployment lifecycle.● Develop a rigorous and audit-proof Training Development and Release process in line with Waters Global Quality Standards.● Manage performance and growth of the Customer Learning Experience team at Waters.● Develop, integrate, and maintain a training strategy which ensures all training departments deliver the same messaging and style from the Marketing and Scientific Operations department at Waters.● Identify core issues with customer training utilization and implement new delivery strategies increasing utilization rates from 4% to over 80%.

● Developed training material for new product releases.● Maintained existing courses by keeping them current with the latest product releases.● Managed projects that involved vendors to ensure deliverables were consistent with Waters design standards.

Work with clients on-site to assist with a wide range of technology needs. Foster and maintain client relationships by providing comprehensive service and first-class customer service. • Solution engineering for small-business by uncovering technology needs through client consultation• Maintain client productivity by developing hardware solutions to ensure ease of use, autonomy, and reliability • Provide small group, one-on-one, and remote training to small businesses• Provide customized training to personal computer users• On-the-fly problem solving and explanation during in-home repairs

* Introduced changes to employee On-boarding program aimed at helping employees understand their role in the corporate strategy* Improved currently running programs like Leadership Development and the Employee Mentor Program* Maintained employee communication system (intranet) as well as helped facilitate a yearly employee satisfaction survey. * Analyzed results of survey and helped deliver them to C-Suite and VP level personnel.

* Implemented new on demand and in software training methods for Commonwealths suite of software* Developed and rolled out a successful customer training strategy for hundreds of customers simultaneously to support the launch of Commonwealths new CRM. * Directed and produced a successful video video training series focused on giving personality to Commonwealths software. * Trained new Help Desk technicians and monitored ticketing system for gaps in training. * Acted as interim trainer for all employee technology training (Microsoft Office)

* Worked with IT to introduce new training initiatives resulting in a cohesive, faster, and more customer friendly retail check out experience across all Alex and Ani locations. * Partnered directly with retail stores and the software development team to propose and prioritize new features for Alex and Ani’s point of sale system. * Independently developed and executed new feature trainings on a monthly basis to a fleet of over 200 management employees through both WebEx and live in person training. * Assist in development and maintenance of technical documentation of release notes on a montly basis

• Perform maintenance of company-run webpages (including link accuracy, ensure design standards are up-to-date, maintain speed of webpages through image optimization)• Reconfigure content of webpages to help improve website’s analytics and page ranking per Google• Maintain and create new printed marketing collateral• Manage and maintain Pay Per Click campaigns through Google AdWords and Bing Ads

* Facilitated both personal and one to many training for new and experienced Apple customers. * Provided training on professional-level applications such as Final Cut Pro, Aperture, Photoshop, and InDesign* Maintained a high trainee satisfaction rating (net promoter) as an individual and team. * Trained in a highly ambiguous environment and consistently met and exceeded an aggressive trainees-per-week goal.

• Served as in-house designer for DGI-Invisuals as well as DGI’s clients. • Focused on new ways of advertising (Vehicle Wraps, HDTV Signage, Web Design and Interactive Kiosks).• Worked directly under IT Admin to perform daily service to client and employee systems. • Collaborated with clients through the entire design process including: design, proofing, and installation process of large-format advertising.• Installed screens and computers at client locations to play digital content.• Diagnosed issues with computers and performed weekly onsite maintenance to ensure smooth operations.• Facilitated workshops to train clients on how to efficiently use newly purchased “Digital Billboards.”