Sean North Email & Phone Number

Birmingham, Michigan

Diverse Information Technology career supporting various customers, including executives, sales managers, engineers, store managers, doctors, scientists, geologists, realtors, machinists and clerical. Supported customers in industries such as automotive, advertising, retail, medical, engineering and manufacturing.

• Migrating clients from Office 2007 to Office 2013
• Writing daily reports of project status
• Assisting Technical Project Manager with streamlining installation process
• Gathering client technical feedback from Select Staffing corporation

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Work-from-home position. Daily written communication between colleagues and clients via MS Outlook, MS Communicator and Salesforce ticketing system. Daily written instructions to clients on processes. Examples include writing instructions for using MS Outlook, Internet Explorer, Engineering software, installing software and using wireless networks..

Edited knowledge-based articles. Tested procedures in knowledge-based articles for implementation for solving clients' problems. Daily written communication between team and colleagues about company procedures and new solution implementations.Validated accounts for multibillion dollar companies through VMware. Active Directory responsibilities included.

Involved in acquisition project of major hospital systems, particularly St. John Hospital in Detroit. Wrote feedback on implemented procedures for client solutions. Two month assignment.

On-site and remote support of Sears’ Holdings in-store advertisement printer upgrade in 900 retail stores in U.S.A. and Puerto Rico. Tested printers according to particular store requirements. Responsible for testing client instruction manuals for printer implementation. Responsible for editing necessary aspects of manuals. Three month assignment.

Implemented laptops for 250 former IBM employees from Product Lifecycle Management (PLM) Division. Audited internal documents, such as laptop issues. Edited company Intranet documents, such as business process service documents and technical instructions for clients. Tailored laptops according to user requirements. Six month contract.

Second-level desktop support for 1,000 Nissan employees and contractors. Performed laptop and desktop repairs. From June 2007 to July 2008, assisted in the management of and ensured successful completion of single-user and group IMACs (Install, Move, Add, Change). Was co-leader of two major departmental relocation projects. Worked with management to.

Performed copywriting for Computer Networking Center advertising brochures, direct mail and for clients’ websites. Marketed network security and small business wireless networks to potential clients via Livonia, Michigan Chamber of Commerce meetings. Wrote client proposals.Also assisted in renovating training facilities, consisting of upgrading equipment.

Assisted clients with overcoming writer's block via phone support. Led writing classes via telephone bridge lines and coached clients with writing proposals, resumes and books.

Maintained hardware and software inventory. Performed client technical phone support. Maintained vendor relations. Performed logistical functions when dispatching technician service calls. Reduced automobile fleet repair expenses by 50%.

First and second level support for 1,000 Yellow Pages employees in 13 states. Monitored and troubleshooted Cisco Routers in 30 locations while working midnight shift for three years. Performed server backups using Veritas. Assisted Operations Support with MVS, CICS and CA7. Performed technical writing with maintaining how-to manuals for certain job.

Mba, Business Administration

Bba, Marketing