Prioritized core features for beta launchSpecified tech stack to carry the organization through general public releaseOversaw development work of offshore engineering teamDeveloped data model based on business requirements and stakeholder objectivesBuilt backend for beta product launch

Manage daily Scrum ceremonies for multiple Agile teamsLiaise with Product Owners to define, scope, measure, document and deliver new products and featuresCollaborate with Senior Leadership and Finance teams to measure and report financial impact of engineering activities Launch new processes for documenting and tracing requirements from elicitation to development

Built platform data services and automated processes to enable underwriter teams to increase submission processing and deliver policy decisions in less than 48 hoursLed team of external contractors in a Node rebuild of a legacy Python/Flask APIRefined requirements gathering process for planned products and featuresLed transformation of documentation standards and practices across engineering teamsFacilitated communication among stakeholders to ensure a cohesive vision for project and team success

Developed Node.js backend to eliminate email correspondence among beverage and food vendors, performers, account managers and customers for performance telegram service.Architected peer services including: Twilio for SMS messaging, Firebase for authentication, user management and data persistence, Mailgun for email delivery, and Stripe for payments and inventory management.Implemented user and admin interfaces with JavaScript, ReactJS, and Google Apps Script for order placement and administration of customers and telegram performers.

Built Node.js REST API surfacing fields in Food Bank's Salesforce database to improve data access speed by over 95% while saving over $3,500 annually.Engineered JavaScript, HTML5 and CSS3 web app to manage volunteer sign-in and registration for Food Bank Volunteer Event Leads saving more 3 than hours weekly on manual data entry.Functioned as Volunteer Lead for 3 food bank corporate events (Bank of America, Anheuser-Busch, and Moet Hennessy), managing 140+ volunteers per event in food distribution.

Built Node API for future Stripe integration for payments and inventory management.Built JavaScript front-end web app for customer orders and admin order management and fulfillment replacing paper-based tracking system previously used reducing admin time by 20%.

PhotoShelter.com is a portfolio website platform, archival image management and e-commerce solution specifically for photographers. Servicing over 80,000 photographers, organizations and businesses with array of digital asset management and website needs, PhotoShelter is an integrated full-service solution for networking and collaborating with clients, stakeholders and customers for individual photographers and institutions as well as for creating a seamless purchasing process for the sale of prints, products and downloads--from the click of the 'buy' button to order fulfillment and shipping to delivery at your doorstep. **Position Details**Receiving, managing and resolving incoming technical support requests via phone and email.Creating website solutions for users on the fly and troubleshooting with HTML5, CSS and other web technologies.Logging user feedback about the PhotoShelter platform and creating and participating in conversations on feature improvements and additions.Leveraging insights gleaned from support requests and user feedback toward user experience advocacy.

At nearly 30,000 visitors a day Apple Fifth Avenue is among the busiest retail stores in the world, as well as the center of the Apple retail universe. With roughly 75% international customer traffic, Apple 5th Ave. offers incomparable opportunities for mastering composure in challenging interactions and developing superior communication and remediation skills, particularly from a cross-cultural perspective. During my time at Apple I’ve had an opportunity to build upon existing functional and technical knowledge of Apple products and services and how they interact with customers’ third-party hardware and software. My time at Apple has been rewarding not only because of the opportunity to showcase outstanding products on a daily basis but also because of Apple’s commitment to world-class customer service. Working in a environment that is so unerringly committed to customer-experience has shown me what service is all about.**Position Details**Troubleshooting and diagnostics of Apple hardware and software.Intake and Triage of hardware for advanced technical support at the Genius Bar.Making hardware and software recommendations based on customers’ stated needs.Creating tech solutions for customers on the fly to improve their workflow.Custom configuring new machines.

The mission of the Horticultural Society of New York (The Hort) is to sustain the vital connection between people and plants. Our social service and public programs educate and inspire, growing a broad community that values horticulture for the many benefits it brings to our environment, our neighborhoods, and our lives.**Position Details**Created new and revised existing programs at the Hort. Built partnerships with other non-profits to expand the Hort's capacity to extend its services. Created programming to engage communities, schools and corporations in green spaces. Leveraged social and interactive media to improve effectiveness at the Hort.

The One Club champions and promotes excellence in advertising art and design. It is the world's foremost non-profit organization devoted to elevating creative work in the industry and it celebrates the legacy of creative advertising and use that legacy to inspire future generations.The One Show remains the pinnacle of achievement in the ad industry by providing a showcase of the world’s best work and by inviting collaboration among individuals developing outstanding work.**Position Details**Organizing, coordinating logistics with production staff for the One Show 2010 award season. Processing incoming submissions, archiving and organize art workthrough integrated content management systems. Member of the production team that coordinates the awards show held annually in May.

The New York Restoration Project (NYRP) is a non-profit founded by Bette Midler committed to building and refurbishing community gardens and public spaces in New York City. NYRP offers an array of public programs and services through partnerships with city agencies like the Parks Department and through its participation in MillionTreesNYC, a mayoral initiative to plant one million new trees in New York City by 2017.**Position Details** Routine maintenance, repair and refurbishments of Brooklyn and Lower East Side Gardens. Assessed and fulfilled requests of garden spaces and garden members for construction, tools, supplies and other improvements to gardens. Led volunteer tree planting events for corporate and community groups.