It Director
Current● Managed all Information Technology systems for a 170 person company headquartered in Bethesda, MD with 10 offices throughout the world● Transitioned from an asset-tracking spreadsheet to an ITIL-compliant helpdesk and asset management system; decreased time for user-incident handling from several days to an hour● Managed transition from copper-line telephone system to a VoIP system allowing users greater flexibility and productivity● Developed a new Datacenter and Virtualization division to explore new business opportunities● Transitioned server infrastructure to a fully virtualized VMware solution to consolidate equipment, space, power, and cooling expenses● Introduced bi-directional storage replication for VMs, storage, and backup to a second, geographically-separate, data-center● Migrated internal Exchange mail system to externally hosted system in 3 weeks, increased reliability, and reduced risk● Managed external vendors for software, hardware, and services● Obtained a Top Secret DOD security clearance