- Troubleshoot and solve software/hardware issues.- Setup new computers for clients, install software and complete various special requests.- Provide customer service/support for consumer products.- Ensure repairs are completed in a timely manner.- Update logs on the status of repairs, and client updates.- Deliver client education for their new tech.

- Provide exceptional customer service by understanding the customers needs through asking lifestyle and ecosystem questions.- Achieve sales targets by contacting customers, using suggestive selling and sharing product knowledge.- Consistently met department expectations for sales per hour, accessories and attachment.- Keep up to date with weekly promotions, inventory and store policies.- Utilize downtime by merchandising, down stocking and cleaning.

- Supervise sales staff, delegate tasks and ensure team morale is high.- Assisted with recruitment by conducting interviews, and the training of new staff.- Process e-commerce orders, complete recalls, and transfers on time.- Merchandise new products, fixtures and signage to company standards.- Keep account of in-store supplies, placing orders to ensure the store runs effectively.- Maintain knowledge of refund policies, current promotions, closing procedures, and security protocols.- Ensure health and safety guidelines for COVID-19 are followed properly through the store.

- Process incoming stock through checking for discrepancies, and then ensuring the merchandise is floor-ready.- Organize products accordingly, making sure staff can efficiently find what they require.- Operate a pallet jack to unload pallets from third-party distributors. - Maintain a safe working environment through following safety regulations.