Sean Wakefield Email & Phone Number

Los Angeles, California, United States

West Region

Los Angeles, California, United States

Los Angeles Metropolitan Area

Responsible for all retail locations based on our West Coast. Help create and guide programs that add to the profitability and safety of Warby Parker. Passionate about training, working closely with business partners throughout the organization, reducing company loss, and aiding in the safety of my colleagues. Operate internal systems that support our stores with repairs, incidents, and visits.What l do:Create, build, and develop business partnerships by asking thoughtful questions and listening carefully to get to know your stakeholders’ vocabulary, problems, goals, and constraintsTrain team members on Warby Parker’s principles and operational protocols; audit to ensure department operations are compliant with established guidelines and regulationsDetect and investigate any criminal, illegal, and fraudulent activities on our propertiesResolve issues related to safety, security, and regulatory measuresWork with local law enforcement agencies to build community-level partnershipsSupport new store openings and ongoing stores' loss prevention initiatives, ensuring timely and efficient security services and equipmentDrive the organization's internal loss prevention training and awareness of controls, processes, and procedures.

A Store Leader at Warby Parker plays an integral role in laying the foundation for our retail business. All aspects of the store’s success will rest on your shoulders- therefore, a solid foundation of store management experience and exceptional leadership skills are crucial! Focusing primarily on building a team of exceptional associates, executing processes and procedures that help consistently provide amazing customer service. All while ensuring that the store exceeds defined financial performance targets. What I do:Understand and communicate Warby Parker’s values and brand philosophy to customers and staffManage daily scheduling, time off, and payroll matters for all store associatesDevelop, execute, and continuously improve all operational activities to ensure the store exceeds financial and customer experience targets and maintains brand consistencyCoordinate periodic store events with Warby Parker marketing teamDevelop and ensure procedures are followed to protect the company’s inventory and assets as well as all activities related to risk management and safetyRecruit great people, interview them, and select individuals that live our core values and will stop at nothing to serve our customersProvide initial and frequent ongoing training and development for all team membersWho I am:Innovative, proactive, entrepreneurial, and a team playerEquipped with extensive managerial experience in sales, operations, and financial performance with a customer-focused, operationally excellent retailerFirmly established as a top performer Into having lots of fun at work but unafraid of putting in long hours when requiredExcited about building and managing a high performing retail team

Exhibit Strong Leadership skills among peers and have confidence communicating at the District Manager / Regional Manager levelUphold excellent moral and service-oriented culture to promote store pride and achieve statistical resultsExperience in multi-store managementStrong record of developing talented individuals at the Department Manager level and aboveStrong merchandising skills and effective partnership building Utilize Individual Development Plans to set obtainable goals, and provide timely constructive feedbackProactively talent plan by anticipating open positions and evaluating current team membersAble to problem solve by challenging the process in order to determine the best solutionManage store teams by allowing others the creativity and ownership to succeed by making their own decisionsOther positions held: Sales Associate, Team Leader, Operations Supervisor, Women’s Accessories Department Manager, Men’s Department Manager, Assistant Store Manager

Lead a customer focused, top-line sales driven, profitable and productive store location. Able to inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store’s KPI’s. Hold store employees accountable to following all policies and procedures, aim to meet business sales goals, create a captivating customer experience, and retain fantastic talent. Pro-active mindset, the ability to communicate effectively• Passionate about the customer experience with complete understanding of the store in detail and understands the competitive markets within the retail industry. • Thorough understanding of the ins-and-outs of store operations. • Dedicated to building relationships with other PacSun Store Managers and sharing best practices. • Bring excellent business knowledge including (but not limited to) how sales, profitability, inventory, markdowns, etc. affect the larger organization. • Mentor and develop team and provide them with tools for success.

• Recruit, train, develop and coach a productive sales team• Maintain department staffing requirements to support forecasted sales and payroll budgets• Manage all aspects of performance development (Performance Appraisals, Individual Development Plans (IDP's), • Coaching and Counseling and disciplinary actions)• Uphold Company standards and act as a positive role model to others• Conduct productive daily meetings to ensure that daily goals are met• Effectively delegate projects while at the same time allowing others the creativity to succeed by making their owndecisions• Achieve the store shrinkage goals by overseeing adherence to loss prevention practices• Understand and interpret current fashion trends in local markets in order to generate creative solutions • Assist with in-store Events

Bachelor'S Degree, Communication And Media Studies

Associate'S Degree/Certificate, Liberal Arts/Studio Recording Technology