Sean Conrad, Cscp Email & Phone Number

“Unless you change direction, you will end up where you are headed.” —Shigeo ShingoIn my professional and volunteer career, I’ve never accepted the status quo, constantly pushing myself to be a better person thru personal growth. In this way I may be a better mentor and servant leader. Hand in hand, is the focus to help push those around me to be better, and to do better. Two of my core values are honesty and integrity.While I’ve different titles over the years, the common them is customer service. I find joy in working with our customers to help them identify their pain points. Those same pain points become my priority to help resolve. Some examples of “changing direction” as spoken by Mr. Shingo:1. Baggage handler at LAX: filled the need to deliver frequent flyer tagged checked luggage to baggage claim within the KPI timeline. How? By preplanning before flight arrival with my teammates on sorting the luggage on the bag carts. 2. Forklift operator: identified that cargo was being stored in higher rack locations based on timeline of trucker recovery. Implemented with the warehouse team to store cargo based on when cargo will be recovered. Later I would learn this is a Lean principle in reducing waste.3. Operations Management: identifying areas where cross training and process improvement improved morale and KPI'sIn these most recent years, I’m now working with a technology company, who at the core exists to enhance the experience of our stakeholders in the logistics industry. It is a true joy to help our customers on a daily basis reduce their day-to-day workload with our software products. Sometimes the catalyst to “changing that direction” starts with a conscious choice to want to change. Helping empower our customers to take that leap of change while using our products is what “gets me up in the morning!”“As a leader, you are not in charge; you are responsible for those in your charge.” —Simon SinkI have found a love in giving back to my local community and volunteering in general:• Supporting workforce development initiatives with the local school systems, promoting awareness of “supply chain 101” (an APICS initiative) with local elementary schools.• Being a part of my children’s school experience and volunteering service hours on their school campus and various school events. It’s another joy, a newfound labor of love, and speaks to my strong belief in servant leadership.I can be reached at 770-371-4120 or sean@cargosprint.com