Sean White Email & Phone Number

Sydney, NSW, AU

• Overall management of loans from pre-qualification through to approval and settlement process
• Liaise with over 20 aggregator CFO’s of whom Paramount is on the panel, update aggregators of new products and commission updates
• Management of all day to day operations of the company
• Management of all staff related matters including recruitment, performance management, workflow, supervision, education and training
• Training & staff updates on; Existing lenders on panel, Assessing credit criteria, Product and Training of new accredited brokers/distributors of Paramount’s Non Conforming & Commercial loan products
• Setting of personal and employee monthly and yearly targets for sales, pricing and margins

AU

• Manage the performance of 75 strong sales team to meet business targets
• Manage high volume pipeline of loan applications from sales team
• Monitor, review and present reporting to senior management on sales team targets and outcomes on monthly basis
• Identify and monitor the legislative impacts on the industry
• Liaise between the technical team and sales team to ensure processes, tools and procedures are up to date and in line with relevant legislative requirements
• Liaise with key internal and external contacts to stay up to date on market trends

Sydney, New South Wales, AU

• Investigate, document and analyse current business operations and processes in relation to the sales of loan and financial products
• Identify and document legislative, Australian Standards and industry requirements in relation to loan operations and conduct business compliance analysis.
• Document, present and discuss business compliance analysis to management and prioritise risks in terms of critical implications for the organization
• Manage the reengineering of business processes, tools and templates to ensure compliance requirements are met and present to management for final approval
• Facilitate the roll out and training of reengineered process, tools and templates to sales team
• Implement a process of yearly review of industry standards, Australian Standards and legislative requirements to ensure continued compliance

Sydney, New South Wales, AU

• Direct call center operations as a liaison between clients, supervisors, and call center employees.
• Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
• Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
• Conduct group training sessions on financial products and services.
• Develop sales techniques of each customer service representative to drive revenue growth
• Manage the interviewing, hiring and training of customer service representatives.

Certificate Iv, Finance & Mortgage Broking

Certificate Iv, Training & Assessment

Education record