Sean Wilde

Sean Wilde Email and Phone Number

Head of Experiences | Senior Programs Manager | Lead Facilitator | Customer Service Champion | @ The Hutong @ The Hutong
peking, beijing, china
Sean Wilde's Location
Jing'an District, Shanghai, China, China
Sean Wilde's Contact Details

Sean Wilde personal email

n/a
About Sean Wilde

As Head of Experiences for China's leading experiential education provider, I get fired up about creating exceptional customer experiences for the thousands of curious guests we serve each year. I excel in researching, arranging, and hand-building custom events, educational tours and experiences, providing “WOW!” moments that inspire personal growth.

Sean Wilde's Current Company Details
The Hutong

The Hutong

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Head of Experiences | Senior Programs Manager | Lead Facilitator | Customer Service Champion | @ The Hutong
peking, beijing, china
Website:
thehutong.com
Employees:
37
Sean Wilde Work Experience Details
  • The Hutong
    Head Of Experiences
    The Hutong Jan 2023 - Present
    Shanghai, China
    -Overseeing program and product excellence for the Hutong's library of experiential learning products.-Managing our diverse Program Development, and Experience Operations teams, ensuring cohesion and consistency between our engine room and creative vision.
  • The Hutong
    Head Of Program Development
    The Hutong Dec 2019 - Present
    Shanghai City, China
    - Management of our multicultural PD team across our three different regional hubs- Developed the Hutong's Golden Rules for Customer Service; a CS system for service excellence in experiential education - Oversight for strategic development of exp. ed. programs in Greater China and SEA- Shanghai representative for the Hutong Impact, our professional learning, and team-building unit.- Development of online experiential learning modules for e-learning clients.
  • The Hutong
    Senior Programs Manager
    The Hutong Jun 2019 - Present
    Shanghai City, China
    - Shanghai Regional Office Program Development Team Lead- Continued development of South China Program Development Needs- Lead facilitator for experiential education programs- Putting FUN in educational tourism
  • The Hutong
    Programs Coordinator
    The Hutong Jan 2018 - Jun 2019
    Shanghai City, China
    - Execution of experiential education programs - South China destination development project lead
  • Xiangyu International Education Center 翔宇国际教育中心
    Social Studies And Language Arts Teacher
    Xiangyu International Education Center 翔宇国际教育中心 Feb 2017 - Jan 2018
    Wenzhou, China
    - Creation of course syllabus for Social Studies and Language Arts programs- Screening and testing new student applicants for the International program.- Homeroom teacher- Student advisor for the International Department student body in the program's first year
  • Learning Vision Education (乐维教育)
    Project Lead
    Learning Vision Education (乐维教育) Aug 2016 - Jan 2017
    Wenzhou, Zhejiang, China
    -Facilitated start-up process as a founding partner for our study abroad consultation center-Education center design and construction, brick-by-brick-Curriculum development for English placement program
  • Frasers Hospitality
    Guest Relations Officer
    Frasers Hospitality Feb 2013 - Feb 2014
    Chengdu, Sichuan, China
    - Worked extensively as a guest relations officer handling complaint and improving guest experience.- Stationed in the lobby lounge as the first point of contact for creating exceptional customer experiences and meeting client needs.- Organized regular events and outings for the property's large pool of long-stay guests. - Worked to receive positive feedback from guests, lifting the Fraser Suites Chengdu to Chengdu's #1 Tripadvisor Luxury Property in 2013-2014.
  • Frasers Hospitality
    Management Trainee
    Frasers Hospitality Aug 2012 - Feb 2013
    Fraser Suites Chengdu
    - Trained through each of the property's key departments gaining a firm understanding of the scope of a luxury hospitality operation.- Performed concierge services and handled customer complaints and requests. - Worked in a fully bilingual work team utilizing Mandarin Chinese and English.

Sean Wilde Skills

Leadership Team Building Powerpoint Social Media Customer Relations Public Speaking Mandarin Chinese Customer Satisfaction Food And Beverage English Microsoft Office Microsoft Word Microsoft Excel Event Management Employee Training Customer Service Guest Service Management Concierge Services Teamwork Management Research Improvisation Swot Analysis

Sean Wilde Education Details

Frequently Asked Questions about Sean Wilde

What company does Sean Wilde work for?

Sean Wilde works for The Hutong

What is Sean Wilde's role at the current company?

Sean Wilde's current role is Head of Experiences | Senior Programs Manager | Lead Facilitator | Customer Service Champion | @ The Hutong.

What is Sean Wilde's email address?

Sean Wilde's email address is se****@****ity.com

What schools did Sean Wilde attend?

Sean Wilde attended James Cook University, Sichuan University, Southwestern University Of Finance And Economics, International School Of Beijing.

What are some of Sean Wilde's interests?

Sean Wilde has interest in Drumming, Snorkeling, Reading, Animals/wildlife, Martial Arts, Cooking, Backpacking, Fitness, Biking, Music.

What skills is Sean Wilde known for?

Sean Wilde has skills like Leadership, Team Building, Powerpoint, Social Media, Customer Relations, Public Speaking, Mandarin Chinese, Customer Satisfaction, Food And Beverage, English, Microsoft Office, Microsoft Word.

Who are Sean Wilde's colleagues?

Sean Wilde's colleagues are Josh Kernan, Moon Liu, Carlos Muniz, G Cox, Sarah Lucas, Michelle Sun Wang, The Hutong.

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