As a Customer Reliability Engineering (CRE) Manager, I lead a global team dedicated to ensuring customers successfully adopt and utilize Isovalent's software products. This often includes customer support, operational reliability, and collaboration, helping our customers achieve their goals while driving continuous improvement across our solutions.Key Responsibilities:Team Leadership: Manage, mentor, and grow a globally distributed team of Customer Reliability Engineers, fostering a culture of collaboration, innovation, and accountability.Customer Engagement: Partner closely with customers to understand their needs, troubleshoot issues, and ensure successful deployment and adoption of Isovalent's software solutions.Operational Excellence: Oversee and continuously improve support processes, incident management, and issue resolution to ensure a seamless customer experience.Collaboration: Act as a bridge between customers, product management, and engineering teams to provide feedback, influence product direction, and resolve complex issues.Metrics and Reporting: Track key performance indicators (KPIs) related to customer satisfaction, issue resolution times, and team efficiency, delivering actionable insights for continuous improvement.Knowledge Sharing: Drive the development and dissemination of technical documentation, best practices, and educational resources for internal teams and customers.Technical Expertise: Stay up-to-date with Isovalent’s software stack and cloud-native technologies to provide hands-on support and guidance when needed.

At NIO, I'm part of a team that runs the data platform used for training vehicles to be capable of Level 4, and eventually Level 5, autonomy. We run a cross-section of data ingestion, machine learning, deep analytics and simulation training all running in our own data centers in the US and China. The technologies used include Kubernetes and Mesosphere DC/OS for container orchestration, Big Switch Networks for SDN, Portworx for persistent volumes, HDFS for object storage, Docker as a container runtime, Jenkins for CI/CD, Git for code management, Chef, Python, Go and a slew of integrations to make it all run smoothly.My role includes all phases including planning/design, deployment and ongoing operation and optimization of the various platforms.

Sole engineer responsible for design, implementation and deployment of cloud computing clusters based on Kubernetes and OpenStack.Designed, implemented and maintained on-premise to in-vehicle software defined network for containers using Calico.Manage a hybrid public cloud infrastructure on Amazon Web Services and Google Compute Service.Created and maintained configuration management automation using Ansible.Designed and implemented a continuous integration/deployment pipeline using Jenkins, SonaType Nexus, SonarQube, Git, DockerBuild and release, package management for maven, debian, dockerManage network infrastructure including Palo Alto Firewall, Juniper switches including configuration of VLANs BGP routing, OSPF routing, firewall policy.Managed a corporate network infrastructure upgrade including core switching/routing, access layers, fiber optic distribution and managed wireless APs.Designed, implemented and operated in-vehicle and on-premise ceph storage clusters for storage of sensor data at scale.Designed and implemented a scalable cloud computing solution for in-vehicle automation of applications and scalable storage of sensor data

Work within an agile team focused on design and implementation of Virtustream's cloud offerings.Design and implement infrastructure solutions at scale for top-tier cloud storage, compute and network workloads intended to serve thousands of customers worldwide. Write code in python, bash, ansible, salt

Work within EMC to develop the next generation hybrid cloud solution built for enterprise applications capable of supporting Platform 3 worklods. Work with new and existing customers to define areas of opportunity related to OpenStack and cloud technologies. Act as a liaison within the OpenStack community and provide related feedback to product development teams. Help to define the long-term roadmap for OpenStack solutions at EMC.

Customer facing deployment engineer responsible for all aspects of cloud Infrastructure as a Service offerings for Cloudscaling's global customer base. Worked with customers and sales teams to provide both onsite and remote deployment of private and hybrid cloud solutions using Cloudscaling OCS providing full IaaS service offerings including compute, network and object/block storage services. Developed and delivered an onsite and remote training program for OpenStack and Cloudscaling OCS. Worked with customers to define migration strategies, align business goals and assist with organizational restructuring to ensure long term project success.

Groupware Technology is a hardware reseller with a strong focus on professional services, implementation and providing business solutions to our customers.As Senior Engineer I am responsible for providing design and implementation solutions that stretch across the entire cloud stack.Network design and implementation utilizing a combination of hardware and software solutions.Cloud systems architecture, design and implementation - assisting customers on their roadmap to the cloud.Software Defined Network design and implementation.Consult with customers to design and implement orchestration and automation solutions- System Center, puppet, Chef.Business Process Development - assisting customers to develop skillsets in-house to support open source projects.

Network Computing Architects, Inc. (NCA) is a premier provider of high quality sustainable and secure networking, information security solutions and unified communications. We partner with our clients to provide answers to business initiatives where leading technologies converge.

Network Administrator in charge of infrastructure, security and servers for the Fraudclosure King of the United States, David J. Stern. Sadly, the company was guilty of committing major fraud upon homeowners and stealing homes from countless people. Needless to say, I didn't work for these criminals for long.New York Times article: http://www.nytimes.com/2011/03/08/business/08foreclose.html?_r=2&ref=juliecreswell

Provider of instructor-led training for a variety of Information Technolgoy industry certifications specializing Microsoft and Cisco technologies.

• Provided all levels of information systems consulting, primarily to the government and medical sectors, as well as small and medium businesses located throughout South Florida..• Planned and implemented a comprehensive municipal area network for a local city government resulting in improved employee performance and better service to city residents.• Designed and implemented a wireless data network for a local police agency to provide officers with wireless data access to the internal data network as well as various criminal justice networks from their police vehicles.• Designed, implemented and maintained customer data networks based on Windows and Novell servers.• Implemented and supported a variety of network security solutions including CheckPoint FW-1, Symantec VelociRaptor, Cisco PIX, Sonicwall Firewall and Windows ISA server.

• Provided all levels of information systems consulting for a variety of corporate and government clients.• Performed server migrations, Windows 2000/2003 domain migrations, Exchange 2000/2003 upgrades and migrations, desktop rollouts, system administration, server and desktop troubleshooting.• Provided clients with LAN/WAN routing and switching solutions.• Implemented a VPN solution secured with RSA third party authenticators for a major private hospital comprised of 180 remote nodes to provide doctors with instant access to patient records and data.• Designed and implemented enterprise infrastructure solutions including firewalls, routers, proxies, mail servers, database servers, web servers, file and print services, group policy and directory services.

Instructed students in a classroom environment in order to prepare them to take IT certification exams including MCSE, A+ and Network+.

• Performed daily maintenance and troubleshooting for 1 Netware 5 and 7 Windows NT 4.0 servers.• Provided desktop support to 80 local end users.• Performed network migration of 4 Netware 3.12 servers to Netware 5.• Migrated 2 pre-existing Windows NT domains to 1 new domain.• Provided on-site and phone support for 50 remote sites that connected to the central office via dial-up and ISDN.• Provided top-level support for tickets escalated from the help desk using Magic Help Desk.

• Implemented a document imaging system to eliminate the need for paper filing systems.• Integrated 3 additional Windows NT 4.0 servers into the current network to handle POP based internet and intranet email and provide world wide web services to external users.• Performed routine maintenance and monitoring of 13 Netware servers and 7 Windows NT servers.• Performed daily backups utilizing AIT technology using CA ArcServeIT and InnoculateIT software.• Migrated 13 Netware servers in a mixed 3.x/4.x environment to Netware 5.• Implemented a disk duplication system to reduce time spent installing client workstations.• Performed a network-wide upgrade from Corel WordPerfect Suite to MS Office 97.• Managed users, groups and file system rights.• Implemented and configured routing and satellite equipment for LAN/WAN connectivity.

• Team leader in charge of design, implementation and maintenance of client/server installations for various vertical market clients utilizing Novell Netware, Windows NT Server and Workstation, Windows 95, Windows 98 and Lantastic.• Leading channel provider in the Florida region of MediSoft medical billing software.• Implemented an AIX installation across 5 locations for a major healthcare provider allowing access to patient data from all locations within their practice.• Performed routine maintenance and emergency repairs for customer installations.• Performed administrative functions for clients who did not have in-house administration personnel.

• Assisted customers in configuring various operating systems to connect to a dial-up internet service provider using Windows 3.x/95/NT and Mac OS.• Provided limited HTML and FTP assistance and support to customers.• Maintained accurate customer information to detail steps taken in the troubleshooting process.