Searita Jones Email and Phone Number

Performed all necessary changes and set-up of new services for existing clients and created necessary documentation for vendors based on negotiated services. esponsible for cultivating mutually beneficial relationships between WM and vendors and replacing vendors as necessary due to poor service, increased costs without consent or changes in the market, such as vendor closing, vendor buy out or routes sold.

Maintained client contact related to service issues, pricing and billing. Responsibilities included recording all project management work and approval documents from clients, directing corporate contact, resolved escalating issues from the field and continually directed contact from the field during this period. Trained new hires and provided support across departments to handle overflow such as customer service, inbound phone calls and pricing/negotiating for services as necessary.