Resolving IT trouble tickets both internally and for contracted clients in the multiple states; providing remote and onsite services, hardware troubleshooting, application support, virus removal, and disaster recovery (Datto, Windows Backup, Image for Windows); providing wired and wireless networking solutions; working with Exchange and Active Directory environments; Microsoft 365 deployments and tenant management; Hardening and securing of M365 tenants; Exchange Online migrations (hybrid and stand-alone); OneDrive and Sharepoint Online migrations; Exchange Online Protection and Defender for Office 365 configuration; Deploying CodeTwo signature solutions for hosted and on-premise mail servers.As an early proponent of M365, I worked to migrate existing clients over to these services. This growth, coupled with Microsoft certifications, enabled the company to attain Silver and Gold Competencies in the Microsoft Partner Program.

Responsible for food preparation, cash handling, new employee training, taking orders over the phone and in person, and delivery of product to customers; When performing managerial duties, controlled labor and inventory, routed deliveries, documented daily sales reports, managed crew of 5-10 employees, replaced faulty computer hardware, and scheduled routine and emergency maintenance of food service equipment.

Provided a quality experience delivering food product to customers. Responsible for cash handling, food preparation, taking customer orders via phone and in person. Ensuring customer satisfaction at all times, customer service skills were used extensively.

Providing technical phone support for broadband internet users in a high volume inbound call center; maintaining quality standards and adhering to metric goals; multitasking with a wide variety of tools; ensuring client satisfaction, troubleshooting wireless networks, internet and network connectivity, and overall product support for an internet gateway.

Organizing and documenting daily sales reports; responsible for opening and closing the store; inventory control, training new employees, labor control, monitoring food cost, product delivery, scheduling, food preparation, cash handling; scheduling maintenance of food service equipment; network troubleshooting and maintenance of computer systems; disaster recovery; organized fundraiser and installation of a media center PC

Responsible for food preparation, taking customer orders via phone and in person, cash handling, and delivery of product to customers.

Responsible for food preparation, cash handling, taking orders in person and over the phone, delivery of product to customers, and training new employees.

Oversaw, routed and performed cable modem installations for Cox Communications; managed 15 contractors; interfaced with Cox's backend, performing modem provisioning and customer account changes; handled trouble calls and other installation issues; scheduled wiring of outlets with several contracting companies; managed warehouse and maintained $100,000 inventory.

Solved customers technical issues, advised product upgrades and assisted customers with installation of various software and hardware.

Resolved customers' technical difficulties setting up new equipment and services.