To support clients leverage Medisolution products and deliver human capital management expertise in an increasingly competitive Canadian Health Care industry.Responsibilities:• Troubleshoot, facilitate, and implement HRIS/Recruitment/Payroll software for clients within the healthcare industry, supporting over 15 hospitals weekly• Minor help desk duties associated with vendor application and groups• Maintain documentation, support in creating SOW, requirements, and coordinating with relevant parties before and after completion of work• Ad-Hoc support with remote JIT support with client servers for application | database | IIS troubleshooting• Manage CRM ticket system, escalate to developers, and liaison between clients to implement bugfix/updates as needed • Ensure UAT (user acceptance testing) is conducted for clients and facilitate the process as needed• Installation of new updates, bugfixes and tracing data input issues on behalf of clients to accurately connect payroll system with human resources/scheduling/recruitment portals and payroll applications interfacing with 3rd party vendors or web services • Using TSQL queries creating analysis from Microsoft Server Management at the client’s site Databases for insights on application data | create Powershell scripts for client servers to automate tasks associated with multiple interface engines• Create, maintain, and update technical documentation and product release notes for clients related to products/specifications• Conducting competitive intelligence gathering to find use cases of newer enhancements for current and future clients while guiding developers on the idea/roadmap for production from concept• Test and provide quality assurance for everyday and more recent products (SAAS) for functional/integration capabilities

• Census Help Line: Answer telephone inquiries about the census, process respondent requests for further action and assist callers in completing their questionnaire.• Capture: Capture data from questionnaires into the processing system (data entry).• Edits: Using built-in tools, perform modifications of data in preparation for the subsequent processing phase.• Coding: Transform written responses into numeric codes using reference files.

• Academic Support• Essay writing• Tutoring• Edit and formulation• CV and Cover Letter Support

• Performed HRIS data entry on PeopleSoft and Workday (Termination, Promotions, Pay Rate, and Work Status changes) | work on implementation of Workday from Peoplesoft• Processed new hire information into Peoplesoft, performed employee verification and background checks• Corresponds with human resources departments and staff from other departments via Teams and Outlook to gather evidence and official documents needed for employee pay adjustments and work status; providing human resources administrative services

• Created and posted internal/external job opportunities.• Sourced and screened applicants. • Completed reference checks/ background checks using BackCheck, verified police verification forms.• Prepared employment offers and contracts, provided vacation/sick/float/bereavement-related information to payroll, and calculated remaining hours for staff members.• Provided new staff orientation sessions.• Created and maintained new employees in WorkForce Now (HRIS) system and cabinet folders.• Provided HR administrative support.• Troubleshoot WFN accounts, create reports of various types, and create custom process maps for supervisory activities related to the HRIS system.• Facilitated the transitions from Payworks (HRIS and payroll) to ADP WorkForce Now.• Facilitated Operations and Finance department on different occasions with reports and monthly activities.• Rolled out policies in the HRIS system, collected acknowledgments, and created reports based on employee completion rates for directors, supervisors, and managers.

• Customer service, order prep and occasional sales events.