Sebastian Paul Email & Phone Number

Helsinki, Uusimaa, Finland

Responsible of leading and driving the growth and retention of our largest accounts.

Helsinki, Uusimaa, Finland

As a Customer Success Manager I manage over 30 key accounts across Europe with a combined ARR over 1 million euros. My main task is acting as a trusted advisor for my customers so that they can succeed with their cyber awareness strategy. During my first 8 months I managed to keep customer retention at 100% in my portfolio, while closing over 30 000 in upsell and cross sell. I've also gathered an incredible amount of new knowledge from cyber security and cyber awareness from all the great colleagues and customers I've had the pleasure to work with so far.

Helsinki, Southern Finland, Finland

As a Customer Success Manager I managed 50 key B2B customers across the Nordics. My main objective was to ensure our customers reached their business goals with the help of Giosg’s tools. I consulted our customers on how to effectively utilise Giosg’s tools and I communicate the created customer value and KPI's to both operative and C-level personnel at customer organisations. I'm actively identifying up-sell and cross-sell opportunities and also carrying those out. In addition I continuously develop our churn prevention and customer success processes.

Helsinki Area, Finland

I onboarded, supported, and retained B2B customers in Finland, Sweden, Norway and Denmark. My daily tasks consisted of consulting, problem-solving and communicating with customers to maximise their adoption of Giosg's tools. During my employment at Giosg I have successfully onboarded more than 80 customer organisations. My key responsibilities included project management duties ensuring a smooth onboarding of new customers. I trained customers both on premises and online. I provided excellent customer support through chat, email and phone in English, Swedish and Finnish. Furthermore I continuously developed our customer success processes within our customer engagement team.

Helsinki, Finland

I was responsible for external communication, materials and internal training, along with other various tasks in the day to day life of a startup.

Helsinki Area, Finland

Growth Marketing Trainee during the turning point of the company's growth. Helped our small marketing team surpass our ambitious lead goals during the fall of 2016.

Helsinki Area, Finland

Information Desk Officer at Forum Shopping Mall. Helped Forum provide distinctively good customer service and tourist info on three languages.

Helsinki Area, Finland

Throughout the years I've helped our family business save and earn money by being available for a wide variety of tasks within the organization, everything from billing to B2B sales.

Master Of Science (Economics And Business Administration), Marketing Major

Tbs Barcelona Campus, Exchange Semester, Mba Program

Matriculation Exam