Front Desk Representative
CurrentManage front desk operations and customer interactions. I resolve guest complaints in a timely manner while maintaining high levels of customer satisfaction. Demonstrate friendliness, professionalism, and enthusiasm to create an excellent service experience and maintain brand expectations. Maintain up-to-date knowledge of hotel rates, packages, promotions, events, services, amenities, and local attractions to provide accurate information to inquiring guests. Convey friendliness, professionalism, and enthusiasm towards my work and the company mission.