Shannon Baksh Email & Phone Number

Whitby, Ontario, Canada

Oshawa, Ontario, Canada

- Experience hiring and managing in a unionized environment- Coaching an underperforming and disengaged team, encouraging teamwork, collaboration, and ownership- Responsible for the hiring, training, mentoring and feedback of staff, with a focus on improved customer service and client retention- Generate business results and achieve key KPIs by initiating.

Whitby, Ontario, Canada

Whitby, Ontario, Canada

• Responsible for the hiring, training, scheduling and payroll of all front desk staff, with a focus on improved customer service, company engagement and diversity/inclusion
• Generate business results and achieve key KPIs by initiating effective strategies to meet or exceed sales goals and customers’ expectations through generating daily business as well as facility rentals
• Ensure a visually appealing, friendly, safe environment while always maintaining a key focus in accessibility
• Build relationship through collaboration and communication both internally and externally
• Work closely with the head of Health and Safety to create a floor plan that is accessible and effective under recent changes in safe operations, as well as to ensure all rentals and events comply
• Work closely with the Director, Inclusion, Diversity, Equity & Accessibility (IDEA) to ensure all plans and partnerships align with our vision and goals

Toronto, Ontario, Canada

• Business Operations/Administration
• Deliver administrative tasks, including but not limited to scheduling and leading wellness appointments, maintaining inventory, engaging with the community, managing cash, and allocating operational budget
• Generate business results and achieve key KPIs by initiating effective strategies to meet or exceed sales goals and customers’ expectations
• Ensure a visually appealing, friendly, safe and secured store environmentTeam Leadership
• Manage a team of 7 associates ensuring their consistent compliance with company protocols and customer service standards
• Maintain a positive and productive workplace culture by providing constructive feedback and promoting open communication where applicable

Oshawa, Ontario, Canada

• Coordinate and keep on schedule Day of Agendas
• Direct vendors as they arrive throughout the day
• Communicate clearly, with all parties involved, to remain on schedule
• Ensure final details are pristine and visually pleasing
• Remain professional, calm and solutions focused
• Write clear recaps following each wedding

Oshawa, Ontario

• Wedding and Event Planning and Coordinating
• Confirm permits, insurance, and notices needed for events.
• Authorize financial transactions with vendors for event services.
• Arrange production and decor equipment, transportation, and other day-of-event needs.
• Confer with event staff at event site to coordinate details.
• Coordinate with participating vendors during event planning.

Oshawa, Ontario

• Lead and encourage educators to ensure they are meeting the best guest experience standards
• Reliably and effectively step into an acting Store Manager role during times of SM absence
• Inspire and develop strong leaders through enrollment and feedback
• Successfully forecast future finance plans and business needs through reading and understanding business reports
• Create schedules for a team of up to 40 employees considering labour laws and business needs
• Encourage empowerment, promoting team work and collaboration

Oshawa, Ontario